SavantCare - A member of The 2016 Los Altos Business

So helpful, AMAZING phone staff and had one of the best psych. experiences I have ever had. Whenever I have a question or need something I am never left on hold and someone is always more than willing to help. I appreciate it so much!
Feb 24th, 2024

Jan 14th, 2024

Very rude and unprofessional. I wanted to get assessed for ADHD. Provided my insurance information three times over the phone and they refused to give me any cost estimate for the assessment, but insisted on getting my credit card info to book an appointment. When I asked to speak to the manager they told me no and I quote, "You either go through me or you get no help at all". This was beyond unprofessional and I am happy to have found Elite Focus Clinic, in Los Altos, where they care about helping people.
Dec 26th, 2023

Bibec was polite and professional. He signed me up for my first appointment and helped guide me on the application. Thank you
Nov 7th, 2023

The psychiatrist I talked to was nice, but the staff at this organization who handle the scheduling were all very unprofessional. When booking my first appointment, they first confirmed the time with me through email, but the other day they called me before 8am and told me I need to reschedule. Then closer to the meeting date, they called me again telling me that I had to reschedule again to the following week. I asked for the reason and the person over the phone got impatient. The same experience just happened again for my follow-up appointment this week - someone called me today and asked me if I am willing to move my appointment to a later time. The staff at this organization clearly need more training. They need to understand what clients they are dealing with - people come here because of depression or anxiety disorders, but their unprofessional attitude and services can only make the clients more anxious.
Feb 10th, 2024