Mountains Community Hospital Rural Health Clinic

Feb 12th, 2023

Absolutely terrible experience here. I was prescribed a medication that I was not supposed to come off of without being slowly weaned off. When I tried to get a refill of my prescription the pharmacy never got a call back from the office. A week later when I called the clinic directly, I was lectured by three separate receptionist. Lucy had the nerve to lecture me not to have waited until the last minute, when I didn't get any callback at all for a week. Jenna cut me off without letting me finish explaining my situation, and Vanessa pointed to her verbal reminders and saying I had to specify "fax, not email" to the pharmacy in order for them to be able to see the request. They put the entire onus on the patient and took no responsibility to follow-up, notify, or maintain their own due diligence for a patient's care. There was not a single follow-up phone call given. They mess with a person's health, displayed no empathy and only seem to be cold, calculated, offering excuses that cover their own prerogatives when confronted with the need for someone to simply get their prescriptions filled in a timely manner. I would never taken medication that would be this difficult to fill, much less knowing I would have to deal with such uncaring receptionists within an industry has "care" in the name. I won't even get into how they will cancel a person's appointment if they are 6 minutes late, not even considering mountain traffic situations or weather conditions. I am more than disappointed and recommend that if anyone has any other options, stay far away from this clinic.
Aug 8th, 2022

Absolutely terrible experience here. I was prescribed a medication that I was not supposed to come off of without being slowly weaned off. When I tried to get a refill of my prescription the pharmacy never got a call back from the office. A week later when I called the clinic directly, I was lectured by three separate receptionist. Lucy had the nerve to lecture me not to have waited until the last minute, when I didn't get any callback at all for a week. Jenna cut me off without letting me finish explaining my situation, and Vanessa pointed to her verbal reminders and saying I had to specify "fax, not email" to the pharmacy in order for them to be able to see the request. They put the entire onus on the patient and took no responsibility to follow-up, notify, or maintain their own due diligence for a patient's care. There was not a single follow-up phone call given. They mess with a person's health, displayed no empathy and only seem to be cold, calculated, offering excuses that cover their own prerogatives when confronted with the need for someone to simply get their prescriptions filled in a timely manner. I would never taken medication that would be this difficult to fill, much less knowing I would have to deal with such uncaring receptionists within an industry has "care" in the name. I won't even get into how they will cancel a person's appointment if they are 6 minutes late, not even considering mountain traffic situations or weather conditions. I am more than disappointed and recommend that if anyone has any other options, stay far away from this clinic. If I could give zero stars I would assign this designation whole-heartedly without reservation.
Aug 2nd, 2022

The absolute worst.  Rude on phone.  Called for a Covid test for a sick relative.  You know the test that takes 10 seconds or less to swab your nose.  No appointments until a week later.  Seems like they would prioritize Covid tests in a pandemic.  No.  Just awful. Save yourself and go elsewhere if you can.
Dec 28th, 2021

I made my 19yr old daughter a app and couldn't go with her do to surgery.Shes had stomach problems for me 7 months.They made her wait in car until she was heat sick and crying and when she asked me to come in they said because it was her stomach that it could be covid related and couldn't see her? She's vaccinated and it's been chronic for 7 months! Very unprofessional and cruel.
Dec 20th, 2021