Viking Access Systems

Terrible customer service. Why have a contact request when you have no intentions of contacting the customer? I’ve tried twice over the last 3 months with no luck. I understand covid-19 is causing issues, but 3 months should be more than enough time to reply back to a customer.
May 7th, 2020

Poor product design and even worse customer support. Yes, you will get to talk to a human, but that human will have no clue what they are doing and anyone higher up with the knowledge to help will be to "swamped" to assist you! After 3 weeks of swapping parts and trying the same things over and over the device still wouldn't work reliably and there was no concern from Viking (Elika) that this was causing sever down time for the client and forcing the integrator to continually come onsite to try the same things again. **FYI Viking and Elika are the same company.
Aug 27th, 2019

Great customer service. Called in and they had me back in business within minutes. Rare for this industry.
Apr 28th, 2019

Thanks for the great help
Jul 19th, 2018

Viking Access has the best operators money can buy. The G5 operator can work for years if properly maintained.
Nov 16th, 2015