Wells Fargo Advisors

good bank and good bank location with friendly and helpful staff.
Feb 28th, 2022

I made a poor mistake banking with you guys at 14 years old I'm 23 now and am finally closing my account. I cannot believe the poor customer service you displayed towards me when I was a loyal customer and trusted you with my money which was a BIG mistake! I had $150 stolen from my account and you refused to have my money returned back to me all because I still had the card in my possession?!?! How uneducated are you guys to not know they can get my information from any hacked device. And on top of that yall had the audacity to charge me another $34 how desperate are you. This is a poor man's bank. Save yourself the hassle and don't open an account with Wells Fargo.
Nov 2nd, 2021

This office never answers phone calls. I have call so many times and it's always voice mail after many rings. I had to go to onsite, meet them in person, spend half an hour to setup an appointment in a week, because 'every one is so busy'. really? every day??
Sep 24th, 2021

Jun 12th, 2020

Terrible customer service for the second time now. I refrained from leaving a review the first time because it didn't justify leaving a review for, however, after poor service a second time, I felt the need to leave a review. Manager 'Luis Molina' was absolutely no help and didn't even take the time to hear my situation. I went in to wire some money and he said that's by appt only. I offered to wait for the next availability but he said no, only appt. and that the next one is at 3:00. Wires don't clear after 2PM, it's around 12:00. (I also looked around and saw several employees hanging around their desk appearing to not be doing much / anything, including him until he had to be bothered to talk to me). It's unfortunate this branch is closer to my home as I will now avoid at all costs and drive to the further branch off Culver. The Culver branch has always been helpful. You would assume Wells Fargo would try and help their customers seeing as they arguably have the worst bank image out of all big banks... scandal after scandal and some managers just don't get it. Quick side comment, customer behind me overheard my discussion with Luis and as I was on the phone complaining to HQ, he said, WF is a joke and he is exploring switching over to Chase. I might join you buddy! Anyways, good job Luis Molina, you have a pretty easy job 'provide decent customer service' and you failed at every level. Drove over to WF Culver immediately after and was taken care of instantly.
Feb 22nd, 2021