SWELL
-
121 Waterworks Way STE 101
Irvine, CA 92618 - (800) 255-7873
Hours
Chamber Rating
-
Davie C
Returns suck need better customer service, now I have have a gift card
Nov 3rd, 2017 -
Clarissa Santana
Nov 3rd, 2017 -
Amy Saragosa
Oct 13th, 2017 -
Jamie Reme
I have been a Swell customer since the early 2000's. Past orders were always easy and hassle free. Recently made a purchase after I was offered shipping reimbursement by a customer service rep. I was told to place the order and email the order number to get the shipping refunded. Did that and received no response to my emails regarding the reimbursement. Item shipped and arrived, received a response to my third email. Was told that they would only reimburse a small portion of the shipping charges. Couldn't cancel the order, would have to pay shipping to return it and could not buy something else to meet the free shipping order amount. After I explained my case the customer service rep stopped responding to emails. I will shop at other surf shops from now on, they lost a customer over $14.99 and not standing by what was offered to me.
Mar 20th, 2017 -
Sarin Von
Feb 17th, 2017
Contact Info
- (800) 255-7873
Questions & Answers
Q What is the phone number for SWELL?
A The phone number for SWELL is: (800) 255-7873.
Q Where is SWELL located?
A SWELL is located at 121 Waterworks Way STE 101, Irvine, CA 92618
Q How big is SWELL?
A SWELL employs approximately 20+ people.
Q What days are SWELL open?
A SWELL is open:
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Q How is SWELL rated?
A SWELL has a 3.3 Star Rating from 19 reviewers.
Hours
Ratings and Reviews
SWELL
Overall Rating
Overall Rating
( 19 Reviews )Davie C on Google
Returns suck need better customer service, now I have have a gift card
Clarissa Santana on Google
Amy Saragosa on Google
Jamie Reme on Google
I have been a Swell customer since the early 2000's. Past orders were always easy and hassle free. Recently made a purchase after I was offered shipping reimbursement by a customer service rep. I was told to place the order and email the order number to get the shipping refunded. Did that and received no response to my emails regarding the reimbursement. Item shipped and arrived, received a response to my third email. Was told that they would only reimburse a small portion of the shipping charges. Couldn't cancel the order, would have to pay shipping to return it and could not buy something else to meet the free shipping order amount. After I explained my case the customer service rep stopped responding to emails. I will shop at other surf shops from now on, they lost a customer over $14.99 and not standing by what was offered to me.
Sarin Von on Google
Overall Rating
Overall Rating
( 19 Reviews )Write a Review
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