LA Fitness International LLC

siona singh _{on ChamberofCommerce.com}

Oct 24th, 2023

Highly DO NOT recommend this place to anyone! Members of staff Stepan N, Stephen, along with another guy gang up on my brother on 9.15.23. Accusing and discriminating against him. My brother and I have EYE MEDICAL CONDITION due to which we wear Sunglasses in bright light! These staff members accused my brother of being creepy because he wears sunglasses! Without knowing or asking they walked up to him in front of everyone and started accusing him and threatening to kick to him out because his Dark and wears sunglasses which makes him look creepy as Stepan N stated. When asked if they have the right guy, Stepan N stated Yes, you’re the only guy with the sunglass and stated he can cancel my membership right there! Stepan N has declined to give us phone number of memberships service or district manager’s contact information stating there’s no one above him.
If you want to get bullied by the Staff sign up! Stepan N is a pathological liar!

Here’s UPDATE:

My membership got cancelled by Stepan N after he aggressively approached me in an attempt to assault me and demanded that I REMOVE my review of google. He told LA Fitness i was threatening staff when I got everything on camera. I took him to court and got STAY AWAY Order from the judge.

Katrina Hooper _{on Google}

Apr 26th, 2021

Well, after reading the horrific reviews involving getting any form of refund after unknowingly being charged after cancellation or freezing, I had little hope & big plans to be furious. Further reading reports of long wait times, harrasment, taking advantage of people during Covid, no response to emails, and being hung up on etc...My heart was sinking as I waited on hold, for less than 10 minutes. Not bad. I must say I had a completely opposite experience.
I was in an accident causing multiple trauma injuries last March, needed several surgeries, and sadly would not be able to workout for at least a year or two. I called on March 20, 2020, in the midst of the peak of the start of the Covid insanity and spoke with Steven S. to let him know this happened and I needed to cancel my membership. He was very understanding and told me I usually needed to come in person to cancel, but in this case with the gym shutting down he would make an exception, cancel my membership, and my account would no longer be charged. I checked in the following months and there were no charges. Easy? Well, not so fast.
It is over a year later and after having fraudulent activity on my bank account, I was combing through it to find LA Firness started charging me 33.02 this month(May 2021), then seeing they had been charging me since January! I was livid, partly because I am on disability now and can't afford this mistake, and in the past have had bad luck with past gyms hustling me out of my money.
I first called my rep at my gym in Kent, Wa.
Eric, in the face of my rage and swearing, was calm and professional. He calmed me down as much as possible, and gave me the information I needed to call corporate. As I was on hold with corporate, I read these reviews and felt sick. HOWEVER, I was helped right away by Kiara Morg*n. I explained what happened. She put me on a brief hold to talk to a manager. I didn't have to wait long, but was expecting the worst. I was shocked to hear that she had refunded me for every month back to Jan except for May, which was still pending and she would refund it when it posted. She also cancelled my account and gave me her direct phone number if there were any problems getting my refunds and sent me confirmation emails to my inbox.
I hope this excellent customer service is what the rest of you get when trying to resolve the clusterf#%k of what was the financial fallout of 2020. I still am so pleasantly surprised. I will change the review if my refunds don't post of course, but here is to hoping that doesn't happen. Good luck out there guys, we are living in the age of THE HUSTLE and we gotta keep on our toes.

Douglas Gehrman _{on Google}

Jul 14th, 2020

Most unprofessional and mismanaged business I’ve ever encountered. I paid for over $1,500 for training sessions and because I didn’t use them in a specific time frame, they cancelled them and wouldn’t reinstate the sessions. It was theft. High management turnover, poorly paid trainers, instructors miss exercise classes, etc. The corporate policies are all about the money, virtually no focus on client relations. It’s so bad you could almost label the business as a scam. I belonged to the Greenway club in Houston. Avoid LA Fitness at all costs.

Duc Nguyen _{on Google}

Aug 6th, 2020

DO NOT JOIN LA FITNESS, PLEASE!
I paid approx. $240 initiation fee to have the nationwide plan for $19.99 a month. I have new job and now and live near their signature club, which has higher monthly payment. They have the $0 initiation $49.99 monthly and $130 initiation $$34.99 monthly payment. I asked if they can honor the $240 initiation fee that I paid (which obviously higher than $130) and put me in the $34.99 plan and they said no. I have to pay $130 initiation just like a new customer who has never paid anything. If I want to change to their signature club, I have to give up my original $240 initiation fee and pay a new initiation fee of $130. Seriously?? It’s the same company and they can’t even honor the fee I paid. They tricked me to sign up for a “free” upgrade of $0 initiation and $49.99 a month. This is NOT an upgrade. This is basically give up everything that you have paid and start a new plan, just like any new customers.
In addition, some of their sales are very unethical. They had the $0 initiation fee promotion but when my friend went to the club to register (she did mention the promotion before doing the paperwork), they still charged her $30-$35 (I forgot exactly how much) initiation fee. When she found out and asked them about the unauthorized charge, they said she had already signed the contract and they couldn’t do anything about it. I am very disappointed with the way they do business.