EBA&M

This company doesn't even deserve 1 star. You will never get anybody to talk to no matter how many times you call or wait on hold. Their website is so useless I can't find any healthcare provider through it. The website will only show dental and vision practices but you can't find any medical ones. If Anthem Blue cross want to lose all their customers, they should keep using this service, it really works!
Nov 4th, 2021

Feb 23rd, 2020

Feb 22nd, 2020

Horrible Customer service. Setup a new server and it automatically sent out messages that the patient had to update their information for ANY claim made before they could process anything. This was a failure on THEIR end, and they confirmed it. They then proceeded to do nothing to fix their mistakes/failures and let it all fall on me. I recommend against any insurance company going through this one, and if you're company uses them, request they use someone else. Most recently I was on hold for 30 min trying to talk to a representative about the above issue, every minute hearing a BS "We thank you for your patience, if you want to leave a message in our inbox and we'll call you back when we can." When I finally got someone on the line, they said "Be with you in a minute" and put me back on hold, within a minute the call was ended. Hire more people, this is unacceptable.
May 23rd, 2021

This company is horrible and unorganized and a nightmare. I have been trying to resolve a issue with this company and with their other company Phia for little more then half a year. I first talk to a representative (Brenda) she told me a break down of it going to get resolved and how long it will take. She told me it will take about two weeks, so the first thing I had to do is to give her all the documents that needed to be on records which I did on that same day we had that conversation, then she send them to a company name Phia that will make a decision on how to resolve the issue and send it back to my plan EBA&M, then EBA&M let my employer know, I have been keeping in contact with EBAM(Brenda) on how the it was going a week past by she told me that she can’t give me information anymore because I have to go with the other company Phia since they will make the decision. So I try to contact Phia once Brenda told me that, I try talking to a representative (Elizabeth) but since I had a lawyer I was not allowed to talk to them till my lawyer gave them permission to speak to me. Once that happen I talk to Elizabeth to see how everything is break down on how to resolve this case, she told me that they get the documents and that EBAM make the decision not Phia like how BRENDA told me. So now I waited to see what the decision was going to be but now because my case is different I have to speak to Phia attorney(Maribel) which she told me that had to get permission again to speak to Phia even though I already did. Now Im talk to Maribel she told me that by Friday she will tell me what the decision will be because EBA&M will make the decision, Friday come around and she told me that they haven’t made a decision yet but she will tell me. I keep in contact each week and they still haven’t made a decision it almost a month and still nothing. I trying to pay my bill on my own SINCE I HAVE A RIGHT TO but since I can’t, now I’m starting to go into debt because of these two companies that don’t know how to coordinate or organize anything. I recommend to stay away from this companies they will ruin your life!
Sep 5th, 2020