Icon at Grace Park by Pulte Homes

Jun 10th, 2021

Lovely place to purchase a house. The community is a hidden gem.
Jul 15th, 2020

Part 2: Was cutoff by character limit. Experience with Pulte Everything was great until the day we closed, they butter you up then once you close and get your keys, you are left to fend for yourself, even when Pulte is at fault. I have summarized my experience. -No Heat: The heating system in the home was not working at all. Their person in charge of construction, claims the system was tested 3 times. If it was tested they did an inadequate job as when the company came to repair they said this system could have never worked since there was the wrong filter size in the unit, so it couldn’t have operated at all. The second unit in the home didn’t even have the wires connected, so that couldn’t have worked at all either. It was 44 degrees, we were freezing the first night in our brand new home. In California, 44 degrees is COLD! We were so cold, I email Pulte at 3:30am and they replied back a few hours later saying contact the heating company and after hours emergency help. No help what so ever, we were on our own even when they delivered a home to us that was not ready to be closed on. It took 7 days to get the heat figured out because of the Holidays, we closed on December 30th. When I complained about heating taking so long to be fixed, Pulte blamed the holiday, then whats the use of the emergency help line? LOL -No accountability, just finger pointing: Anytime we try to get help each person you contact, just tells you to contact someone else or says its no their department. -Paint drips on floors and countertops -Exposed staples in the carpet -We were first time buyers and they didn’t let us have our realtor during the walkthrough probably because of all of the unfinished items in the home. -Walkthrough: I mentioned issues with trash removal and WiFi. The construction person doing the walkthrough with us was making it seem like we were dumb when we explained the issues to her and in the end it turned out, she was the one that was wrong. She also failed to release the phase, thats why we had the issues we were having…. We didn’t have WiFi for 7 days because Pulte didn’t no were the conduit was. Turns out it was mislabeled. We both work from home and they knew how important WiFi is to us. Literally lost thousands of dollars due to no WiFi. -It really seems like they just wanted to rush closing to meet their little sales quotas and get their little bonuses for the end of the year. In conclusion, buy at your own risk. The community has a lot of potential if builders cared about anything other than their bottom line.
Jul 15th, 2021

May 8th, 2020