HB Beauty Supply & Salon

Jul 7th, 2017

Mar 25th, 2017

Jan 19th, 2017

Not even 1 star really but had to put to post would I give to a shop that has a terrible exchange/return policy...I went to them for a hair diffuser to attach to my hair dryer....the girl quickly found me one and said your in luck it is 30% off---what she did not tell me was that it was a final sale nor that you can only get store credits on any item they sale (bad, bad, bad)....at the register when I asked if it would fit my hair dryer she told me it was "universal and should"...at that point I asked if it didn't could I bring it back her reply was only "yes"....no explanation about return policy. She rang it up and said I will put your receipt in the bag which she did. When I got home tried on my hairdryer it did not fit-saw receipt for 1st time that said "final sale" on it, but of course thought they would honor a cash refund because of the situation and she said I could return it. Of course another girl than yesterday at the counter said it was a final sale no credit/no exchange, of course I lost it--she said she called manager (which was the girl that waited on me first) and she said she would give me a credit---I wanted my money back-they had not other diffusers and needed nothing at their shop. When I said I was not told any of your policies I was told there was a sign (which I never saw-it was 3 feet from cash register surrounded by product and other signs)....I will never go back there. There is an Ulta across the street with more product, better return policies and well trained informed employees----RECOMMEND EVERYONE GO TO ULTA!..I am going to spread the word and also YELP review them....maybe they will change their policies for the next customer.
Dec 16th, 2016

Neat place
Oct 15th, 2015