Modern Love Photography

This review is 6 years overdue, and it's in regards to my wedding day. I can not vouch for boudoir, because I paid for one as part of the package but never recieved it. Obviously after 6 years it literally still keeps me up at night since it's midnight and I'm here writing this. Details have alluded me at this point, maybe suppressed, but bottom line is their claim for "journalistic", and "nonintrusive" photography style is just to get away with being non creative, flat out lazy. My photos came back almost voyeuristic, as  if the photographers decided to pick one spot during the wedding and just clicked away when they felt like it. I provided a list of pictures of important people to coordinate ahead of time, in the haste and blur of the event, I realized after that it was never coordinated by the photographers. My family is still upset, as aside from the bridal party, I didn't have any pictures with my family. It was the last opportunity we had our entire family together (my siblings all live in different states, my grandparents had passed after). My bridesmaids had to often look for the photographers to remind them, "it's time for the cake cutting", "hey they're starting the first dance". I don't have a single photo taken by Modern Love framed in my home from our wedding. Some of the best shots were from our guests. They made no attempt to build rapport with us leading up to the day or after. Delayed and minimal communication at best if we had any questions. Up to the morning of, we had no confirmation that they had recieved my message from the day before regarding the location of the hotel we would meet at. They showed up late and just showed up, no confirmation, no apologies, and had me worried throughout the night before the wedding day. If we didn't attempt to reach out to them, they would not initiate anything. With emails, it'll be weeks after for a reply.. I'm still owed a boudoir shoot and my wedding photo book. But after two babies I don't think that's in the stars anymore. After initial sadness... Nay, grief... Of the outcome of our photos, I reached out to the main photographer (Katie) to inquire about our photo book. Her response was that she no longer worked with modern love, expressed she would forward the message, but still no reply. I got too frustrated and didn't want to keep re-triggering myself. I'm reading a lot of comments talking about how heart broken clients are, and I completely relate. The cake gets eaten, the flowers dry up, the wedding dress no longer fits... But the photos are all you have left from your special day. But I don't even have those thanks to Modern Love's very mediocre attempt to care enough to know me, capture who we are as a couple, value me though as a client after the payment had been recieved.
Sep 14th, 2021

Extremely poor communication, getting in contact with the business was very difficult. The owner would not refund any money after requiring less hours due to the pandemic and significant downsizing of my wedding. The owner/main photographer canceled at 9am on the day of my wedding. A back up photographer was assigned but arrived 45 minutes late. Unfortunately, I would not recommend this business for bridal services.
Jan 1st, 2021

Hired them for an event we had. Amazing photos! Easy to work with. Highly recommend this place!
Oct 21st, 2020

I purchased a Groupon for my sister who was getting married in June this year. I even added things outside of the groupon to ensure a great experience. During that time frame, we had a lot going on and couldn't fulfill the boudoir package I had purchased for her but was told that I could call to reschedule. It has been a week of calling (unable to leave a voicemail because it's full,) emails, and trying to reach out on messenger and no response. I feel quite uncomfortable having to had spend a little extra and not know whether or not they will honor this credit we still have. I am disappointed in the lack of response or even an away message (if this is why) and can only wonder what the turnaround for photos are. I really do hope I can have a different perspective if and when they decide to share what's going on but it's been stressful not hearing back. Update: I deleted my previous Yelp review when Denise reached out to me about being on sabbatical. I am understanding of the situation but I was not given a solution. Essentially, I was given only one day to fulfill and no other opportunity to discuss a fulfillment at a later date so I was willing to make that one day work. I was also provided a personal line in which I've reached out to twice and have had no response. This is $300 worth of credit and I'm really bummed by the lack of response, solution, or any resolve to the issue. I hope you all have better experiences than I but it really makes me feel sick to my stomach. I felt everyone should be aware should they purchase specials and not are aware of her leave.
Dec 16th, 2019

Live working with heather!!
Dec 9th, 2019