Monitronics

Terrible Nothing more I couldn't say
May 23rd, 2021

WORST EVER... BEWARE!!!!
Dec 8th, 2018

If I could give them zero stars I would. WORST COMPANY EVER!!! I was never contacted about my alarm going off, just received a false alarm bill from the police. Company said they called and sent an email, I asked them to prove it and they have no proof of either and then refused to pay for the false alarm. Every issue with this company takes at least 3 phone calls. Not only do the customer service people not do their job, the supervisors are not any better. Luckily I am anal and write everything down so I have proof and can tell them exactly what was said and the date of the recording they need to go back and listen to. At the end of my 2 year contract I called to cancel and they said I was still under contract. UH NO!! Well it turns out someone (in the company) decided to add an additional 2 years to my contract without verifying it with me. I have already had to call 3 times to get this issue resolved because even though I was GUARANTEED that the problem was handled I was still receiving bills. I have reported them to the BBB and y'all should too. THEY SUCK!
Aug 13th, 2018

After I wrote a letter to Monitronics expressing how disappointed I was in their service, they eventually responded and offered me a deal of $17 a month which I agreed to, and things have gone fine ever since. I really haven't interacted with anyone from their company for some time, and there have been no incidents since they changed my plan.
Aug 22nd, 2016

My contract was sold to Monitronics... Good I kept it... I was not instructed in a lot of things but rushed and distracted to sign my original contract/vendor. However, after 2_+ years, I decided to cancel the Monitronics service. OMG! what a hassle!.... They insisted and persisted, one way or another for me to keep the contract, they lowered the rate, they wanted me to pay penalty for early termination and/or continue paying 50.99 per month. Until I told them I JUST DON"T WANT IT, period. My contract specifically indicates the % that I must pay if I decide to cancel right now. I ask them to do it immediately or I will report them to the BBB or Consumer Affairs Department. Finally, they had not alternative but to read the contract that I had originally signed under OTHER TERMS and CONDITIONS...there it was, I would no have paid one more cent.
Aug 13th, 2015