Ace Appliances Repair

I work at a Spa in Montrose and when one of our washers/dryers went down, we called multiple companies to try and get it repaired. Being a spa, it was an emergency! Kristine at Ace appliances was super quick to respond and their prices were very fair. It was very easy to schedule something and the tech was very knowledgeable! Hes not openly very warm but he was very kind and was able to diagnose the problem very quickly. Weve worked with this company at least three times and the experience has been the same every time . Kristine and Artur have been great.Ive been texting her at all hours of the day and even on her days off and shes always responded in a timely manner. Artur has been amazing coming out to try and get the issue resolved. I would say the only downside would be the time waiting for parts but there is a part shortage and it really is out of their control. Call them for your repairs! Services: Washing machine repair, Washer/dryer repair
Dec 12th, 2022

I have hector come to fix my washer and dryer. He is the best I recommended to used him.
Oct 27th, 2022

I’m not someone that writes a lot of reviews but I felt compelled to share my experience with this company and warn future prospects.As a female business owner myself I was super excited to find a newer company with all positive reviews to support. I reached out to the owner, Kristine and she was super communicative and very helpful right off the bat. I had her technician Artur come out give us an estimate and we soon after confirmed ordering the parts and getting the work done prior to my family arriving. She had let us know to unplug the fridge the morning of and when he arrived he said it should’ve been done the day before. Either way he was able to accommodate us and make it work and I was very grateful. Unfortunately I didn’t get anything in writing from him invoice wise. The work was completed on August 19th. We were told that after these parts were replaced it should restore the fridge and we should have no further issues. On September 30th I reached out to Kristine as 2 nights before the fan that they replaced was making weird noises pretty loudly and now days later our temperature was off and the fridge food had started turn and I was under the impression overall it had started to not work again. After a few hours she wrote back and told us that they no longer had weekend hours and would get back to me on Monday. On Monday she reached out to me and basically told me she could not accommodate any type of request until Wednesday afternoon. I immediately replied and let her know that I had just had surgery and I really need to get someone out ASAP with the Jewish holiday this week, asking if there was anything that could be done sooner. We went back-and-forth and she first said she would try, but later tried to say that their work was only guaranteed for 30 days. I told her that the parts would be guaranteed for a year according to California law and because it had barely been a month I was really hoping she could make right by the situation. She instantly said she would reach out and see if she could squeeze us in on Tuesday. After quite a bit of back-and-forth and frustration on my part I received this. (Photo)To say I’m disappointed is an understatement. I even addressed my concern that some of their five star reviews and reviews in general had now disappeared and I was worried. I expressed to her that I was a business owner as well and if they made right by the situation and honored their work and the job done I would write a positive review to help. Nothing mattered and now I’m left spending more money with a broken fridge from a business that advertises fixing things entirely not temporarily for 40 days.I would beware of this business and if you can find another company with higher reviews and better customer service I suggest reading others experiences and not working with them.I will be reporting them to the Better Business Bureau and doing everything I can to warn future customers to not have the terrible experience I did.
Oct 4th, 2022

I'm not someone that writes a lot of reviews but I felt compelled to share my experience with this company and warn future prospects. As a female business owner myself I was super excited to find a newer company with all positive reviews to support. I reached out to the owner, Kristine and she was super communicative and very helpful right off the bat. I had her technician Artur come out give us an estimate and we soon after confirmed ordering the parts and getting the work done prior to my family arriving. She had let us know to unplug the fridge the morning of and when he arrived he said it should've been done the day before. Either way he was able to accommodate us and make it work and I was very grateful. Unfortunately I didn't get anything in writing from him invoice wise. The work was completed on August 19th. We were told that after these parts were replaced it should restore the fridge and we should have no further issues. On September 30th I reached out to Kristine as 2 nights before the fan that they replaced was making weird noises pretty loudly and now days later our temperature was off and the fridge food had started turn and I was under the impression overall it had started to not work again. After a few hours she wrote back and told us that they no longer had weekend hours and would get back to me on Monday. On Monday she reached out to me and basically told me she could not accommodate any type of request until Wednesday afternoon. I immediately replied and let her know that I had just had surgery and I really need to get someone out ASAP with the Jewish holiday this week, asking if there was anything that could be done sooner. We went back-and-forth and she first said she would try, but later tried to say that their work was only guaranteed for 30 days. I told her that the parts would be guaranteed for a year according to California law and because it had barely been a month I was really hoping she could make right by the situation. She instantly said she would reach out and see if she could squeeze us in on Tuesday. After quite a bit of back-and-forth and frustration on my part I received this. (Photo)To say I'm disappointed is an understatement. I even addressed my concern that some of their five star reviews and reviews in general had now disappeared and I was worried. I expressed to her that I was a business owner as well and if they made right by the situation and honored their work and the job done I would write a positive review to help. Nothing mattered and now I'm left spending more money with a broken fridge from a business that advertises fixing things entirely not temporarily for 40 days. I would beware of this business and if you can find another company with higher reviews and better customer service I suggest reading others experiences and not working with them. I will be reporting them to the Better Business Bureau and doing everything I can to warn future customers to not have the terrible experience I did
Oct 3rd, 2022

I reached them out based on the yelp reviews. They came in the very next day and told me that a part needs to be replaced, worth $250, and I told them to order the part n replace it. They fixed it within a week. After few days I see my refrigerator still wasn't working well, I call them and the same old men, comes in and checks and says there's nothing wrong. But he then does a little bit of cleaning and charges me $90.. what for? He never mentioned that he's cleaning up (which wasn't thorough)and it's a separate charge. That was very unprofessional of them. I would t recommend them to anyone. Even after paying them $250, I had to call someone else to fix the refrigerator. By the way, ur technician himself mentioned me, if I pay cash, he can give me 10% off. And u urself agreed that it was the technicians mistake to not mention about the separate charge. So please don't lie.
Sep 11th, 2022