SunPower by Quality Home Services

Solar Team 3 Lead by Carlos M and his team were very professional. The installation of our new solar system went so well. I thank Carlos and his team for their kindness and quality of work they provided our home!
Oct 16th, 2022

We have had our system for the past 3 years. It is working very well. No "trueup" yet. BRIAN is great to work with.
Jul 22nd, 2022

May 24th, 2022

Apr 25th, 2022

After almost 3 months, several phones call with both Quality Home Services and Sun Power, and a new inverter, my solar system appears to be working fine. In addition, according to Alice from Home Quality Services, she submitted a request to re-evaluate the system and ensure that my system is/was producing the expected power. I will post an update as things progress. I purchased a solar system from SunPower by Quality Home Services around May of 2019. In the first year after having the system installed, I received a true up bill of $600. I contacted customer service about the true up bill, and I was told that most likely it was due to increased electical usage as a result of stay-at-home orders due to COVID. At that time, the customer rep said they would follow up with me at a later time to see how the system was performing. I never received a follow up call. In the second year, I received a true up bill of $700. Now in the third year, I received a true up bill of $1000. I have tried to be conscious of our electrical usage to avoid a true up bill but it seems like nothing I did was helping. I checked the tracking app and found that the system was producing less than a kW of electricity on a very sunny day. The app also depicted an exclamation point indicating that there was an issue with the system. I contacted customer service on May 25th to request servicing. I also asked if they could check if this issue had happened before. I was told that my system had a similar problem in December of 2021 which resolved itself. I was also told that someone would get back to me in a 24-48 hour timeframe. Unfortunately, I have yet to hear back from anyone. Every day that passes, I am losing out on production of energy. It seems like once they have your money, you don't matter anymore.
Aug 12th, 2022