EYE-Q Vision Care - Fresno

Eye Q needs to drop their staff that cannot schedule an appointment. I don't care who you are, but if you can't take information off someone over the phone and input that into your computers, you should NOT be working with scheduling. You are causing more headaches for someone else to fix. I currently had someone input my daughters name in wrong for her appointment despite telling the information to the representative as clear as crystal; and the insurance they have under her account is not correct either, it's outdated. Invest in your training upon hire, or quit taking appointments when you're severely overbooked, and make the corrections that need made.
Aug 27th, 2021

I absolutely cannot STAND this place. I tell myself every year I’m never going back but they’re one of the only places that takes my insurance. The wait times are absolutely ridiculous. After spending 4 hours here for an annual eye appointment I had to turn around and wait another 3 hours to go back because they had my prescription wrong! I had to fight them for an appointment in the first place because they were trying to push me about a month out for a vision recheck to correct the prescription they messed up in the first place. I’d rather go to the dmv. They might actually be more efficient than this place. Don’t come here unless you enjoy wasting your own time.
Aug 21st, 2021

Aug 20th, 2021

My Mom was freezing cold in the waiting room and I didn't have a sweater in the car. I asked if they had a warm blanket like the emergency room does. And guesstimate? Not only did they have a warm blanket for her, they came and wrapped her up with it!!! Now THAT'S customer service at it's best!!! Thank you...
Aug 15th, 2021

Beware of billing fees. I had an eye procedure performed at Eye-Q, I was assured it was covered by my health insurance. Received a bill for $250 "facility fee" since this was considered an outpatient surgery. I contacted my insurance and the procedure was covered at 100% but the facility fee is related to Eye-Q. Patients should be informed of this prior to services rendered.
Aug 6th, 2021