Keystone Kitchen & Bath

5 Stars from beginning of bathroom remodel to completion day.. Keystone staff a pleasure to work with. Experienced, accommodating, Conscientious and polite workers.... knowledgeable respectful and on time. Cleaned and put away materials before leaving for the day every day. Project completed per schedule.. On the last day a cleaning crew came. Very enjoyable process!! Thank you Keystone!!
Dec 2nd, 2022

Let me start off by saying THANK YOU. thank you for all the hard work you all did. To all the ones involved in this project to the designers contractor workers everyone was such a pleasure to work with. I couldn't be any more happier with the job you all did to my house. They went beyond of what I expected. Always made sure i was satisfied with the work, always answering all of our questions, never one let down. you all made my kitchen look so beautiful definitely i can even go as far as saying i will miss all of you. 100%recommend keystone to everyone. Believe me you won't regret it. -Thomas and Susana
Sep 22nd, 2022

They did an awesome job remodeling my kitchen and flooring throughout the house. They were easy to work with and very professional.
Sep 20th, 2022

What a wonderful experience!!! Start to finish. You all are amazing. I couldn't of selected a better company to do this project. I percent recommend you guys.
Sep 2nd, 2022

It will be difficult to capture the exact experience my wife and I had with Vivian Sojo and Keystone Kitchen and Bath during our proposed kitchen remodel due to googles 4K character limit for reviews. But I will try my best to both be fair to Vivian as well as accurately portray our frustrations with her, which ultimately lead to Vivian cancelling our project and keeping our 1500 dollar deposit. A couple of mistakes I made were not getting anything in writing about what services were covered by the deposit prior to paying it, and also not getting other contractors to come and bid the job. I later found out that a local company could make and install the same style cabinets that Vivian sells for 14K less than she was charging me. That being said, initially Vivian was very pleasant to deal with. She responded to my questions, and really tried hard to get our kitchen design in place before the new year so we wouldnt be subject to a price increase from Lectus/Merit (she is dealer of their cabinets). However the first major red flag occurred when she came to do her final measurements and presented us with the first official estimate for the job. Using all Merit cabinets her quote was about 56K. Using mostly Lectus cabinets and three Merit cabinets (due to my request for three pull out cutting boards which is apparently custom and Merit only), it was almost 48K. When we had first met, she told me that she could do this job with a budget of 30K, not including appliances. You can imagine my surprise when the bill came in at almost double our budget with no ability to get my deposit back. The second major red flag occurred after her contractor determined a wall we were going to remove couldnt be fully removed like he had initially said. Vivian took it upon herself to radically redesign the kitchen around a 6x6 post that would now replace the wall. When my wife and I decided it wasnt practical for our small space, we could tell she seemed frustrated by our decision. After this, she was reluctant to make a minor modification to her original design that accounted for the partial wall removal and post saying it wont look good. When I pushed her, she said that she understands that I feel uneasy about the remodel (which was not the case), and that it usually doesnt take this long to move forward. She then went on to say that she had already done numerous layouts (2 total) for me and to take my time to reflect on those, and that she wants to make sure we are a good fit and arent wasting each others time. For me, this came straight out of left field. Her contractor screwed up, she gets an idea of her own volition and completely redesigns the kitchen, then when we dont choose it decides we may not be a good fit??? This interaction really soured things between her and I because it made me feel hesitant to ask her about any modifications to the kitchen design - which if Im not mistaken is what I had paid her 1500 dollars for. She eventually gave in and made the slight modification, but things were never the same after that. Her communication became less frequent, and we could tell she wasnt prioritizing our project. Eventually, when I confronted her about this, she cancelled our project and kept our deposit without fully finishing the design. There were numerous other issues along the way, such as forgetting key project details after discussing them on multiple occasions, an incredible amount of typos in her communications, forgetting to send or sending the wrong email attachments, not providing us the information or samples we requested by the deadlines stated, not answering or only partially answering questions - even at one point saying she has large projects from the Bay Area to LA and just doesnt have the time. Our lasting impression after the four month experience is that she is passive aggressive, generally unorganized, frequently rushed, late on her deadlines and sloppy in her attention to detail. We cannot in good conscience recommend her to anyone. Services: Custom cabinet design & installation, Cabinet design
May 4th, 2022