Premier Nissan Of Fremont

Ive never spoken to a less professional General manager in my life. Go elsewhere but dont deal with Carlos Mandigma !!
Apr 10th, 2024

I had a very bad and horrible experience with the Service Advisor David. He lied to me and he tried to ripped me off with the total amount on the invoice. When I dropped off the car he offered me the major service 90K and I said yes but I told him that I wanted to applied the 20% coupon discount that I received from Fremont Nissan with expiration date 4/30/2024. He said yes no problem and he told me he will apply the coupon on the service. He called me later with upsells on Spark Plugs and rear brakes and I asked him 2 times if the 20% coupon discount will apply to everything, service and upsells and he said yes no problem, then I approved the extra recommendations. When I picked up the car the total invoice didn't show up the discounts and I asked him about it, he charged my credit card without explained the reason why the discount was not in the invoice and I requested him to void the transaction. He was trying to fight with me and told me that the coupon has restrictions, but the coupon doesn't say how much or what restriction apply. This is the responsibility of the service advisor to explain to the customer in detail about the restriction and David NEVER did that to me. Also he never told me that Nissan Fremont charge 3% of the total bill for any payment with credit card. ( this is unacceptable), He explained to me that the dealer is going to be sell to another owner and the owner right now has to pay a lot for the credit card machine and the owner has more dealers in the area. That is the more stupid explanation for this charge. As a customer I don't have to pay for the owner expenses specially when my bill was over $2000. I argued with David and I requested to talk to the Service manager for this inconvenience but David refused to bring the service Manager and at the end after fighting back and forward he applied the coupon discount. I wish Fremont Nissan can train his personnel better, more better communication to customers. I don't think I will go back again to this dealer because according to the service Advisor David seems that the dealer has a lot of financial problems and personnel problems that will affect us as a customer in the quality of the work they offer. I hope the owner or the service manager read my complaint and do something about it. Before Fremont Nissan was very good but something is happening that is changing everything very bad. I will not recommend this dealer to anyone in the area. This is my 4th Nissan car that I have and I had never have a experience like this one.
Mar 31st, 2024

Mar 20th, 2024

Charging 3% for the credit card is not satisfied.
Mar 18th, 2024

Mar 7th, 2024