T-Mobile - Closed

Sep 13th, 2021

Short weight took care of all my needs.
Aug 14th, 2021

Nicholas was a great help! Awesome customer service and answered all of our questions. Thank you AGAIN Nicholas for your help. A five out of five service for sure
Jul 29th, 2021

Jul 29th, 2021

God help you if you turn in a device here. I’ve been with Sprint for a while now and the overall experience has been pretty miserable. I was hoping that with the T-Mobile merger things would get better. So far that is not the case. In May of this year, I finally wised up and decided to pay for a new phone all at once rather than the month-to-month lease, which resulted in a phone bill close to $300 a month for a family plan. I ordered my upgrade phone online and requested a return kit. Sprint sent the phone and return kit - no problems there. But of course no matter how hard I tried I was not able to transfer the data from my old phone to the new one. Eventually I had to resign myself to heading over to the nearest T-Mobile. While I was there the customer service associate, Diana, was able to transfer all my data. She then said I could turn in my old phone while I was there. I had the return kit with me and mentioned that I was fine just sending it back however she insisted that I turn it in there. Don’t get me wrong - she was very polite and seemed do you want to help. That said she was having trouble figuring out how to return the phone. I mentioned several times that I had the return kit from Sprint and would be happy just to mail it in. After about 20 to 25 minutes of her trying I started to run into a time constraint and had to leave. She told me not to worry and that the phone would be turned in. About three weeks later I started to get the phone calls and text messages from Sprint informing me that they had never received my old phone and we’re going to continue to charge me for it until it was returned. This is exactly what I was trying to avoid and why I did not want to leave the phone at the store in the first place. I called the store and was given the usual spiel about the phone being returned and then I could come in and review my account which I was far too angry to do and I also had a car full of groceries. I went by the store and spent another 15 to 20 minutes trying to get this straightened out. The manager, T, Finally told me I could go ahead and go since he knew I had food in the car and he would call me when everything was taken care of. He left me a voicemail later that day with information regarding the return including a FedEx tracking number. Flash forward to today the Fourth of July by the way when I received yet another message from Sprint telling me they never received my phone. I called the store and was told that neither Diana nor the manager would be in until tomorrow morning at opening and the associate would leave a note for them. I was already so angry that the last thing I want to do is waste my time going back over there just to be told they had done everything from their end correctly. I had to call Sprint which I try to avoid at all costs and was stuck on the phone with them for over an hour trying to explain what happened and now waiting for a scheduled meeting with a supervisor at Sprint next Friday. Had I just not left my phoneAt this location I would have been spared a lot of time energy and stress. If this is not resolved on Friday my husband and I will be leaving Sprint for another carrier and will personally mention it is because the hassle causes to us by the store. Never again.
Jun 27th, 2021