Title Nine Corporate Headquarters

Jul 31st, 2018

Mar 28th, 2018

I love Title Nine clothes. However, they just lost me as a customer until they change their return policy. I usually don't have any sizing issues, but I ordered a pair Kuhl shorts the same size as the other pair I have. The new pair is a little too small for some reason. I learned that you have a choice of a prepaid label for $7.50, or you can ship yourself. I went to the post office and paid $5.50 to ship first class. Never again. What a hassle. Instead I ordered a nice pair of cargo shorts from Amazon. Free, easy returns. Sorry, Title Nine, but you've got to up the game for DTC clothes. They aren't going to fit sometimes and it is unreasonable to expect customers to pay so much (over 10% of the initial cost of the item) and spend the time to return it.
Apr 9th, 2021

I would like to give this company zero stars. I am fuming...how convenient is was able to place an order for over $300 but now not a soul from Title Nine is available to help me track the merchandise which was ordered over 2 1/2 weeks ago. UPS doesnt even have a tracking number and the number Title Nine recorded is a USPS number and theyve said they dont have the package either. So package has disappeared into thin air, Title Nine has my over $300 and Im running out of ways to recoup money spent with Title Nine. I understand were in difficult times but no where on the website does it say packages will he delivered indefinitely. On the UPS website it says package was to be delivered by 6/2. UPS says they dont know where it is and cannot track the package. Both UPS and USPS have said to contact the shipper. Well, Ive sent 3 emails in the last two weeks to Title Nine with ZERO response. They are not taking phone calls nor does their online chat feature work. They are keeping employees at home to be safe and I totally understand that. But since no one is answering me, the employees must be spending their days surfing and soaking up the sun. They certainly arent working!! Its amazing how businesses have pivoted so quickly to keep jobs and revenue coming in. Title Nine is clearly NOT one of these businesses. My next step is to take legal action to get the over $300 the company owes me. I DO NOT recommend ordering from them anytime soon. Horrible horrible business practices.
May 5th, 2020

They give you a discount code that doesn’t work, only to get you to their mailing list. My friend signed me up for 20% discount as a new client by giving them my email address. When I tried to place an order using the discount code I received by email, it did not work. I had to contact their customer service about it. They apparently have been aware of it because they told me that code doesn’t work online at checkout but they wanted me to call back after placing the order and they will adjust the price.... Why would you provide a discount code you knew doesn’t work, simply to get your email address to spam you? The 20% discount code was a one-time deal but apparently they weren’t serious about valuing their new customers and keeping them happy. No, thank you. I will bring my business somewhere else. This is bad PR and customer service.
Mar 30th, 2019