NYX Professional Makeup

Oct 6th, 2022

Undereducated people work here that have no social skills.
Apr 14th, 2022

Aug 9th, 2021

Dec 17th, 2020

I have had an awful experience with the fulfillment department and customer service. My first order arrived with only 1 of the 3 items that I ordered and I never received any notifications that they were unable to fill my entire order. I had only added the 1 item that I did receive to my order so I could get free shipping. When I asked about returning it since the other 2 items were canceled from my order, I was told that they do not give prepaid shipping labels to return items, I would need to pay for it myself if I decided to return it. How do you show an item available on your website and then not have it earmarked for that order and just allow it to sell out before you get around to filling the orders that you have already accepted? I attempted to order them one more time and just ordered 3 of the same lift & Snatch pens so I could get free shipping. The order was also supposed to include free blotting paper. Apparently once again they didn't have 3 in stock when they tried to fill my order, so they only charged my paypal account for 2 of them on 2/10/21. The free blotting paper arrived on 2/12/21 and nothing else. The Lift & Snatch pens were crossed off of the packing slip, but I did not receive a credit to my paypal account. Once again, I was never notified that my order was being reduced down to 2 or updated when the item was apparently sold out when they shipped my order. I emailed back and was told that they were sorry they weren't shipped and they would ship them in 1 to 2 days. Over a week later and I still hadn't even received a shipping confirmation so I had to email again to prompt them to ship my order. The package arrived on 2/27/21 and instead of the 2 lift & snatch eyebrow pens that I ordered and paid for on 2/10/21, there were 2 containers of yellow body paint. I immediately emailed again and had to call today, 3/8/21 (9 days later), to speak to someone since I had heard nothing back. She said that they were just filling the order today. She was very hard to understand with a thick accent and the call connection was awful. I don't understand how a company can operate and keep customers if this is how they do business and treat their customers. Very Disappointing.
Aug 12th, 2020