Cold Stone Creamery

The girl that helped us had a look like she was bothered to have to attend customers. Not friendly at all, the other young lady was.
Oct 26th, 2023

Aug 26th, 2023

Aug 11th, 2023

Its been twice this month that when i go they have ran out of waffle cones. I asked why dont they order more inventory if they know it sells out. They said it sells out early. I know they have waffle makers and it makes no sense if they do it at the store. Maybe they use this excuse so they dont clean the machines again i really dont know. Mcdonalds uses the excuse their icecream machine is broken, Cold Stone uses the we ran out of waffle cones. Ive been here as well as many other locations and never has this been an issue. I dont buy it. Shouldnt a store prepare for the heavy demand? Makes zero sense.
Jul 26th, 2023

The staff is extremely passive aggressive and has been rude on many occasions at this location. But today my family was turned away when they had 5 minutes left till closing but they took the person before us. When mentioning the time they just said theyre closed. As an employee myself I understand how frustrating it is when a customer walks in 5-10 minutes before closing but I know its my job (as I applied for it) to assist customers that walk in before the exact (10/11pm) closing time.
Jun 10th, 2023