Weaknees

John McGrew _{on Google}

Jan 28th, 2023

Many years ago, Weaknees was a legitimate business, but not anymore. Now they make their money by merely pretending to repair old TiVos. Make no mistake, they dont actually do that anymore. Now they simply replace common parts, like power supplies and hard drives. But you dont need Weaknees for that. Not anymore.
You can buy new replacement TiVo power supplies online for about 10 bucks. You can buy new 4-10TB drives online for between $100-200. There is no need to buy such common parts from Weaknees, especially with their outrageously inflated prices. Any standard SATA hard drive will work in a TiVo. All you have to do is remove the old one, and plug a new one in its place. Its so easy, a monkey could probably be trained to do it!
Years ago, it wasnt easy to swap hard drives or power supplies. Back then, Weaknees provided a valuable service. But since then, TiVos have become much easier to repair and upgrade. You can literally unplug the existing hard drive and put a new one in its place. Your TiVo will then go through a set-up process, just like when it was new. As for the power supplies, they are no longer built-in. TiVo stoped making them that way long ago. When they wear out, you simply replace them.
To put it simply, Weaknees has outlived its usefulness. Instead of providing legitimate services, theyre now just a rip-off.

Greg Abbott _{on Google}

Sep 23rd, 2022

The staff here has an amazing knowledge of TiVo and is able to diagnose a lot of issues via email. They have great products and their self-installation instructions and videos are very through and easy to follow. I highly recommend them if you're a fan of TiVo (and you should be). Thanks Weaknees!

Paul G _{on Google}

Sep 1st, 2022

It's $50 for next day shipping. Imagine my surprise when I found out that means you get it the next day after they decide to ship it and if they don't decide to ship it for a few days they still charge you full price. Customer service sent me a link to a PDF on their website that says they can do that but it wasn't mentioned during the ordering process and the terms and conditions don't say that either. I sent customer service a copy of their own terms and conditions and apparently they didn't like that very much. Haven't heard from them since.
Response to owner response: Don't offer overnight delivery on Sunday if you have no intention of delivering on Monday. It's dishonest if you do. I ordered at noon on Sunday. There are delivery services that get a product to an adjacent state on a Monday. You just chose not to use one of them.
Owner just sent me a nasty email with personal insults. Very unprofessional.

Jonathan Reed _{on Google}

Feb 7th, 2022

Ordered a 1TB TiVo Bolt Thursday free shipping, registered, configured, viewing with full feature operations with all-in level subscription on Monday at noon! Fantastic service, these people are on their game! Thank-you, WeaKnees!

Jay Mallan _{on Google}

Aug 29th, 2020

I've made several purchases from WeaKnees over the years. Today I called them about a TiVo Slide Pro remote model C00260 that WeaKnees used to sell but no longer does. They used to offer support on anything they sell, so I figured they would have some knowledge about the trouble I am having with my Slide Pro remote. Apparently, they don't offer support on any products they no longer sell. The hundreds of dollars in the past that I have spent on WeaKnees services and products apparently isn't good enough for them to answer a few simple questions about a remote that they used to sell. The person who answered the phone wasn't very friendly and didn't seem to care that I have made purchases from them in the past. After today's experience, I will no longer buy anything from them again. Don't buy from them if you want future support on something they may stop selling.
EDIT ADDED AFTER FOLLOW UP BY WEAKNEES 10/8/20 2:40 pm PST: I've bought many things from WeaKnees over the years, including remotes from you from your eBay store. I'm sure one of my many Slide Pro remotes is one of them. Many of the other purchases were hard drive replacements or repairs. You couldn't even answer a simple question about a remote you sold for years? Sorry, you lost my business for good. Your business ethics are disgusting.
UPDATE 10/8/20 9:32 pm PDT: I have bought many things from WeaKnees, including for family and friends. The name used on my review apparently doesn't mean I have been a customer??? How do I have your business cards that you put in your remote boxes and the paper slips you include with your hard drive upgrades??? See attached pictures. Like I said, I won't ever be buying from WeaKnees again. Thanks for the NO HELP on the remote. You could have spent the 2 minutes answering a few questions, but you didn't. However, you seem to have plenty of time trying to claim I've never been a customer of yours with replies to my honest review??? SHADY