Trunk Club

Of all the clothing subscription boxes, Trunk Club seemed the most safe since it is a Nordstrom company, known for exceptional customer service. Unfortunately, Trunk Club falls severely short. Pros: The clothes are fairly priced - the same as what can be found on Nordstrom's website. The process is very easy. Everything comes in a box with 5 days to review. Ship back returns in the same box with a prepaid label and closure adhesive. Cons: In a months time, the stylist assigned to the account changed 3x. Not sure if this was due to turnover. Nordstrom's flexible return policy does not extend to Trunk Club, even though the same clothes are being sold on both Nordstrom and Trunk Club. This review applies to the online service.
Sep 15th, 2020

Tatiana was awesome. Went away with lots of cute stuff!
Aug 6th, 2020

Mar 15th, 2020

Jan 10th, 2020

I have been a Trunk Club subscriber for a few years and visited the clubhouse several times. I had an issue with 2 items where the quality did not last and Trunk Club will not take them back like Nordstrom would normally do. Vince shoes that I have had for a couple of months and a purse where the strap broke within 4 months. BEWARE!!!! Just buy from Nordstrom directly so you have the protection where you can return items if they are defective. I am honestly shocked at the customer service. It is also extremely hard to return items- you cannot simply take them back to a Nordstrom store. Why go through the headache? TERRIBLE practices as a Nordstrom company but one that does not have the same policies and practices that Nordstrom built its enitre company on from day one in Seattle!
Nov 11th, 2019