Arrowhead Credit Union
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23971 Lake Dr
Crestline, CA 92325 - (800) 743-7228
Hours
Chamber Rating
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G Leebolt
Having been a member here for many years I have numerous good comments I could post, but recently it has been taking a very long time ( 20 days or so) for Bill Pay payments to process through and I have had this issue now with multiple long time vendors like So Cal Edison, Crestline Village Water, ect.
Aug 12th, 2022 -
Cross S.
Arrowhead CU really needs to get their $h:t together with their banking security. No matter where I move too or if I get a new card or not my account gets all of these erroneous charges from Amazon Prime. IT WON'T STOP!!!!
Jul 10th, 2022 -
Jennifer Nichols
I love my local bank. The tellers make me feel like family, and are very helpful. I got a 1.75% interest rate on a new vehicle I purchased, because they took the time to tell me the steps to take.Then I refinanced my other one for 2.24%. I am always referring locals to them, you get in and out very efficiently.
May 27th, 2022 -
Chad D.
This CU used to be customer service focused and so friendly... today, it's been swallowed up by big bank mentality, it is now just like dealing with some unfeeling big bank that could care less about there customers. We were told that the back office "doesn't have the man power to support the transaction request". Then we asked for a phone number directly to the branch... nope, welcome to the BofA experience... not allowed to give it out anymore as everyone has to call the 800 number and wait on hold and give the reason why you want to talk with the branch. So pathetic..
Aug 1st, 2021 -
Chad Dickson
UPDATE TO POST Contacted the CU phone number as requested on Monday, left a message for the VP of Branches... never received an answer back... after my experiences thus far, I'm sure their inital response below is canned by Marketing Dept to make it looked like they cared. ORIGINAL POST: Used to be a great branch, personal service... now just another corporate machine with no customer service. I might as well bank with BofA or Wescom for this level of service... I was told that they "do not have the man power to handle the transactions"... also used to have a phone number to speak with the branch but that is no longer allowed, you have to go through their 800 phone number only. So disappointing that this CU has turned into a robot like the big banks.
Jul 22nd, 2021
Contact Info
- (800) 743-7228
Questions & Answers
Q What is the phone number for Arrowhead Credit Union?
A The phone number for Arrowhead Credit Union is: (800) 743-7228.
Q Where is Arrowhead Credit Union located?
A Arrowhead Credit Union is located at 23971 Lake Dr, Crestline, CA 92325
Q What days are Arrowhead Credit Union open?
A Arrowhead Credit Union is open:
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Q How is Arrowhead Credit Union rated?
A Arrowhead Credit Union has a 3.6 Star Rating from 16 reviewers.
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Ratings and Reviews
Arrowhead Credit Union
Overall Rating
Overall Rating
( 16 Reviews )G Leebolt on Google
Having been a member here for many years I have numerous good comments I could post, but recently it has been taking a very long time ( 20 days or so) for Bill Pay payments to process through and I have had this issue now with multiple long time vendors like So Cal Edison, Crestline Village Water, ect.
Cross S. on Yelp
Arrowhead CU really needs to get their $h:t together with their banking security. No matter where I move too or if I get a new card or not my account gets all of these erroneous charges from Amazon Prime. IT WON'T STOP!!!!
Jennifer Nichols on Google
I love my local bank. The tellers make me feel like family, and are very helpful. I got a 1.75% interest rate on a new vehicle I purchased, because they took the time to tell me the steps to take.Then I refinanced my other one for 2.24%. I am always referring locals to them, you get in and out very efficiently.
Chad D. on Yelp
This CU used to be customer service focused and so friendly... today, it's been swallowed up by big bank mentality, it is now just like dealing with some unfeeling big bank that could care less about there customers. We were told that the back office "doesn't have the man power to support the transaction request". Then we asked for a phone number directly to the branch... nope, welcome to the BofA experience... not allowed to give it out anymore as everyone has to call the 800 number and wait on hold and give the reason why you want to talk with the branch. So pathetic..
Chad Dickson on Google
UPDATE TO POST
Contacted the CU phone number as requested on Monday, left a message for the VP of Branches... never received an answer back... after my experiences thus far, I'm sure their inital response below is canned by Marketing Dept to make it looked like they cared.
ORIGINAL POST: Used to be a great branch, personal service... now just another corporate machine with no customer service. I might as well bank with BofA or Wescom for this level of service... I was told that they "do not have the man power to handle the transactions"... also used to have a phone number to speak with the branch but that is no longer allowed, you have to go through their 800 phone number only. So disappointing that this CU has turned into a robot like the big banks.