Hme Llc

Impossible to reach anyone in this 😰company an if you ran out of supplies or an emergency s&g does not pickup the phone an when they deliver supplies are not the correct ones or the right amount.If you need a medical bed there beds are vintage an look horrible.An if you need equipment it will only. Be new the first time after that is used an even tho you get a new referral for a new equipment after the first time they will not give out new ones anymore.they do not do routine 😰maintenance on their equipment.I. can notnot recommend this company .I will switch vendors Asp.😰
Sep 7th, 2021

Called to find some information on Phillips recall of CPAP machines. The person I spoke with was rude and condescending. Tried to talk with a supervisor but after 10 minutes they hadn't located one yet. Since LLU uses this provider I am kind of stuck with them. They are not recommended!
Aug 1st, 2021

This place is horrible. They don't explain anything to you and they don't know what the heck they're doing. On top of their horrible customer service, they have a long wait time for a place where we can never reach anyone mpst of the time. You hear music for 10 minutes and then they disconnect the call. HORRIBLE!!!!!
Jul 31st, 2021

I'm still waiting for my order of my aunt 79 years old hospital bed ..no phone calls , no explanation whatsoever ..Calling the office several time a day..no respond ..one of the most horrible customer service I ever experienced..I suggest to close the warehouse and give your company business to someone else who can really handle it ..
Jul 28th, 2021

I am disheartened this company is still in business and that others have to suffer them. My unfortunate experience started when I needed an eta for the delivery of several items(the home oxygen compressor was the critical component) from SG, in order for my father to be discharged from the hospital. Everything that needed to be done for him at the hospital was completed, so we were waiting for SG. Once I as able to get someone on the line, the dispatcher was unable to get a hold of the driver, which caused us to be stuck in the hospital for several hours. When the driver arrived at my parents home, he did not happen to have all of the items we expected. He also mentioned we were lucky that he even had some of the items in his truck when he arrived. It took several days for all of the items to be eventually delivered to my parents home. My contempt for this company is not with the drivers. I feel bad for them, due to the shortage of drivers mentioned by one of them, the lack of coordination with the warehouse and the associated logistics necessary for them to deliver items and communicate accurate time frames to their customers. Finally, upon requesting for SG to retrieve their items, of course they are “faster” in dropping off the equipment than they are to pick them up(due to their billing cycle, as stated by the representative that I spoke with). It seems this company made a deal with the devil, in order to secure consistent customers through the insurance companies and their clients. If you are able to, find another home care service to handle your needs.
Aug 12th, 2021