El Pollo Loco Corporate Office

My double chicken bowl was/is pretty nasty. The chicken is dried out, the avacado is OLD and the dressing was so thin it was like water and flavorless. What a bummer!!
Jun 28th, 2023

If I can put negative stars I will corporate offices specifically hr and payroll department cant communicate with employees apparently if it's a serious issue ..I use to be a cook at the Atlantic and Olympic Blvd location they use same utensils on raw and cooked meat .The people working there not team players the manager there rachael can't even brush h r hair or be dressed professionally when she gets to job locations .They use week old meat they touch your food while eating theres. Also some employees still money from cash registers
Jun 25th, 2023

I received a gift card for $25.00 went to the Los Angeles Crenshaw location, place the order, when the cashier proceeded, after 3 attempts, she called for a Manager. He came and tried and said it failed. I called the number on the card it had $25.00 on it, and I let the Manager hear the recording. He said well we tried and it’s not working. I have tried this location several times, each time something goes wrong. It was not clean, they speak to people rudely. I will drive a distance to another location. I have given them far to many chances.
Jun 4th, 2023

May 10th, 2023

El pollo loco is the worst customer service in the fast food industry! I called about technical issues with the app and was treated rudely when I called customer service! I didnt get helped and he hung up on me! I will never eat at el pollo loco again!
May 5th, 2023