NewRez LLC

I can never log in to the payment portal because it always says my password is incorrect. I'm trying to also apply for Covid19 relief, due to my husband and I testing positive for Covid-Everytime I click submit, the page never loads to let me know it was sent. The whole thing has been a huge hassle. I hate complaining, but this company needs someone to step in and help them.
Feb 2nd, 2022

Less than one star! I had an escrow Acct with my mortgage. They said they paid my tax bills and insurance bills but they never did. I ended up being dropped my from insurance policy bc they never paid it, then they charged me for a policy 6x more expensive than my policy. I didnt find out until the end of the year when they suddenly closed my escrow account. There was no documentation as to why or how. When I called them, I spent over two hours on the phone with the only explanation that they dont know what happened. Then when I went to find insurance again, I couldnt find anyone to insure me bc I had a lapse in coverage. I ended up paying double for a horrible policy, but it was literally the only one I could get. The customer service manager gave me her direct line..that immediately hangs up on you. Im flabbergasted. I will be reporting to BBB.
Feb 5th, 2022

They can't figure out how to pay my property tax bill. I get billed constantly and have to call and ask them to pay. Nowadays I can't even find a rep that works here who knows what I'm talking about. They are still taking my money for the tax bill, just not paying it.
Nov 21st, 2021

I have been having a loan with them for 3 years. I have applied to reduce my rate. No cash out. I am always making my payment with never any issues. You think this is a good client, right? It has taken 4 months and no communication. I have to check the application status online since they do not communicate. Online, they kept asking for the same documents three times that were loaded and visible online. You wonder why not read the uploaded doc. I can click and see them!! There is no check and balance. The other day, I left a voice mail with the underwriter to let me know what is the status as my online application started in April and now is August. Online said my rate is locked until August 18th. Today is August 11th, I now check online and my application is totally gone. Either it has been removed or they closed it without telling me. Why? Because I called and asked for status? I only reached out to them since I had loan with them. What a mistake. Where do you see such an unprofessionalism? There is no check and balance. Their underwriter or whoever is handling these for Newrez provides 0 customer service. My whole loan application is missing, after 4 months. They are the most incompetent company. People who work in that refinancing department must have no experience and they waste time.
Oct 8th, 2021

They are last minute experts with your transaction. They need better system to find errors than near the end.
Sep 23rd, 2021