D&H Auto Repair

Oct 24th, 2021

Took my dead car in for a dead alternator. I really enjoy Dave and Mary and their staff. They always answer the phone and let you know what is going on with your vehicle. They work with you on what needs to be done as a priority, which is helpful when you have as many cars as we do with the age of the vehicles we own. It took several days to get my vehicle back , which was fine since I had another but upon return the radio did not work. I was surprised that it wasn't checked but they had me bring it back down and checked it out complements of the house. The radio was fixed and I was on my way.
Oct 21st, 2021

Normally I only write reviews when I have something good to say since I feel there are too many people who only write when they are upset. However in this case I am making an exception. I was a loyal customer with D & H for over 10 years. During my last service the owners informed me that my driver's side rear control arm was damaged, most likely while rock crawling and it should be replaced. I found this odd as I had never taken my Jeep rock crawling and the most off-roading I have done was driving through a flat dry lake bed. I recently decided to replace my shocks and while doing that took a much closer look at my control arms. They look almost brand new. To make sure I wasnt missing something I called a friend who is a mechanic and asked if he would take a look. He saw nothing of any concern. I can put up with a lot of things, but flat out lying to customers is not one. Had I fallen for this line I would have spent probably more than $1k to have an unnecessary repair/replacement done. Moral of the story is, know your vehicle and what it needs done to it. And if you choose to use D&H and they tell you something other than what you asked for needs to be done, get a second opinion. (Update 10/19/21) Shortly after writing this review I received one - and only one - communication from the owner: an email (see attached screen shot). Not several, which was stated. In this email the owner states “I think we have a big communication problem" and closes the email by textually yelling at me. He then attached a copy of the last inspection report they generated on my vehicle. While this report was comprehensive and included many legit items that needed work, the only image of my control arm shows no damage. As stated previously I was told in the office that my control arm showed damage from sliding down a rock while rock crawling, a hobby I do not participate in. This was not something that was indicated in the inspection report. Only bushings were mentioned in regards to the control arms. In the public reply from the owner they state that a lot can happen in two years. This is true. What cannot happen in two years is for a part to repair its self. When all four of my control arms were removed and replaced recently, I inspected them with the mechanic who performed the service and neither of us could find any evidence of damage. In looking back over previous reviews left buy the relatively small number of dissatisfied customers I do notice a pattern of behavior in which the customer leaving the review is called out and told they are wrong. This concerns me as in my experience a negative review is not an excuse to verbally/textually attack someone. Instead it is an opportunity to see where the break down was and improve internal processes. In my case the take away should have been to not provide suggested repairs or discuss “damage” that is not fully outlined in the inspection report. Please Note: in the attached image I have removed the owner’s last name and cell phone number for his privacy. No other changes have been made to the email. Services: Steering/Suspension, Brakes, Engine repair, Oil change, General repairs & maintenance
Oct 12th, 2021

Went in because the a/c compressor was not engaging. Had 12v at the compressor so just needed the pump and a recharge. They said they fixed a “Short in the wire”. And it was gonna cost $1700. I took it elsewhere and cost plus a v belt was under $700. There wasn’t any second wiring problem nor did they explain this alleged wiring “Fix” in the bill for Diagnostics $175. I only had the one compressor problem. I had checked all the wiring before I took it in. The guy didn’t even thank me when I paid him. Just walked away. Which I advise you to do here!
Oct 11th, 2021

I've brought my car to D&H three times now, and they've done great work every time. Mary and Dave, as well as their amazing staff, are very professional. They keep you updated, explain the issues properly, and they work quickly without sacrificing quality. I highly recommend D&H for any vehicle repair needs! Services: Check engine light diagnostic, Air & Cabin Filter, General repairs & maintenance, Oil change
Oct 3rd, 2021