Charades LLC

Great service and great products
Jul 4th, 2020

Sep 21st, 2019

Sep 5th, 2019

Jul 14th, 2019

I ordered four Boys Ninja Avenger costumes in white. Every pair of pants had a defect. Did you know there are different shades of white? I was not expecting each pair of pants to be a different shade, i.e. some more bluish than others. One pair had a purplish tint, and another had three small red dye spots which stood out on the whitish background. I tried Dawn dish soap and hot water, but the red stains would not budge. I'm debating a warm water bleach soak to remove the red spots and fade the bluing, but not sure if it will be effective on 100% polyester. I contacted Charades (aka Jerry Beck) and they weren't more helpful than advising they, themselves, receive costumes pre-packaged from an outsourced factory, suggesting the mis-coloring was due to low quality standards and reordering may result in same issue within the same defective batch. So disappointed!
Oct 2nd, 2020