Torrid Headquarters is located at 18501 San Jose Ave in Rowland Heights, California 91748. Torrid Headquarters can be contacted via phone at 626-667-1002 for pricing, hours and directions.
Replaced my order, after receiving an empty package.
Business Response on GoogleApr 8th, 2024
We’re so glad to hear you loved shopping with us!
LouAnn Hess (LouLou) on Google
I shopped at the Torrid in Turkey Creek and had a bunch of stuff to try on. I really had to use the bathroom and put my stuff on the counter and asked if I could use the restroom. I was told "we don't have one". I asked what they did when they have to go and they just laughed. They told me to walk down to Belk b/c they had a bathroom. I almost didn't go back and was going to give my business to Belk but I went back. But I kept thinking "what a lie!" I would rather they have said customers aren't allowed to use it than to lie and say they didn't have one. That's the most ridiculous answer they could have given. Guess I'll take my business to Lane Bryant. At least they let me use their bathroom.
Business Response on GoogleMar 22nd, 2024
Your happiness means the most to us, and we’re so sorry to hear you weren’t satisfied. Please reach out to us via our customer service line ( +1 (866) 867-7431 ) or our Contact Us page (https://www.torrid.com/contactus) so we can do our best to make it up to you!
Taletta Hankins on Google
Business Response on GoogleFeb 19th, 2024
Thanks so much for the positive review. So happy to see you had a great experience shopping with us!
Terry Pack on Google
One of the worst websites I have ever used to place an order. I wanted to place an order and I wanted to see the difference between shipping it to my house and picking it up at the store. After seeing the shipping costs I decided to pick it up at the store, but I could not find an option to do that. Since I was clicking around the website looking for a simple solution to my problem, I was block. It claimed that I was clicking faster than a human could click. Hmmm. So, at this moment I cannot place an order of a product that I was having a hard time finding and Torrid is losing out on a sale. After reading the reviews I can see that I should be afraid to call and place the order over the phone because they can't get the order right if it is placed over the phone. Does the company even read these reviews? Do they realize that they are failing their customers?
kimberly cooper on Google
You just lost a customer. I have been a loyal shopper with Torrid for many years. I spend thousands of dollars a year on line at at your store in Camarillo. I called to place an order and was told my rewards expired 1 day ago. I have never been able to use my rewards because they always expire, but I never get notice that I even have rewards. But you send 4 to 6 texts to me daily regarding sales. This reward expiring is ridiculously its not much of a reward anyway but to add insult to have them expire is a horrible business model. I will no longer support your company. There are amazing plus size shops on line that are less expensive and who don't play games. Bye Torrid!
