Kings Carpet Cleaning

Lora Plattner _{on Google}

Jun 11th, 2021

What You Need To Know:
Moe is ethical, knowledgeable (particularly in pet stains), friendly, and punctual. Easily evaluated my rug, and gave me all my options for carpet treatments (not just with his company). When I decided to get a new rug instead, he helped me transport the old one to the trash, and turned down payment of any kind. Because of my experience, I will definitely be using his services (and recommending him to friends and family) in the future as I appreciated his honesty and knowledge.
Detailed Experience:
Our cat had secretly been using our rug as his new cat box, and so when we finally located the source of the smell, I hired Kings Carpet Cleaning to come and professionally clean the rug. Moe called ahead, was perfectly on time, and was very friendly and easy to work with. He was extremely knowledgeable with pet stains, and after evaluating the rug, said that while he could clean it, it would more than likely just be a temporary fix. He mentioned something better would be to send it out to a different rug cleaning place, because there they could submerge it in cleaning solution. But then he pointed out that the wear spots due to foot traffic that were grey-tinged would not come out of that washing much different and would still be visible, because the fibers themselves had deteriorated. Moe said there was an alternate option - to get rid of the rug, and put the money that would have been spent trying to clean it towards a new rug. After going back and forth, I asked him what he would do, and he said he would honestly get a new rug because it would be more cost-effective. It wasn’t what I wanted to hear, but it was what I needed to hear, and I knew he was right. So that was the option I went with. Moe helped us move the rug from the apartment to the dumpster, and then I offered to pay him for his trouble, by paying for his help moving the rug as well as his gas for the trip over, which he surprisingly firmly declined. Overall a great experience with a knowledgeable, ethical person. I will definitely be hiring him again when my new rug needs cleaning, as well as recommending him to friends/family.

Peter Coddington _{on Google}

Jun 7th, 2021

Great communication. Thorough and quick service. Will use him again.

Kendra Hao _{on Google}

May 24th, 2021

Moe is the best!! I made a post on FB, asking for recommendations and Kings were the most recommended in my post so I requested a quote on the website and Moe replied and texted me the next day. Moe has been amazing, he kept in touch, he communicated everything and sent pictures. He was also able to accommodate to changing the contact information when I personally couldn't show up myself. I asked questions and he answered promptly. On the day of appointment, he was absolutely knowledgeable, professional, he took care of the pet stains in the master bedroom. He provided the invoice and overall, Moe did an amazing job in cleaning the carpet that made the home look brand new! Thank you!!

Ysamar Sanchez _{on Google}

May 9th, 2021

Excellent service and customer service