Abercrombie & Fitch

If I could, I would leave 0 stars!!!! I dont know who hire the people working here, but basic manners and normal behavior should be a MUST when interacting with paying customers (and non). I am not going to write the whole thing because is way too long and I already complained to whomever is in charge. Definitely, we will never shop here again. I wont be missing anything, thats for sure!
Aug 3rd, 2023

Very nice store found some great deals
Jul 5th, 2023

Jun 27th, 2023

Great products and quality but the 2 stars is for the service . But customer service sucks or the by the book rules I think its pretty stupid not being able to exchange shirts for a different size . With tags still on but no receipt cause they were a gift. I think that rule needs to be changed because at the end of the day theres no profit lose from either myself or the business.
May 15th, 2023

Im not one to bother writing reviews but I had such an awful experience in here today that I had to share. While I was checking out with my mom at the cash register, we asked the associate if they had a pair of pants I was interested in buying in a bigger size. She said they didnt and it was sold out online as well and tried to reassure us that the ones we had should be fine because they were stretchy. Upon trying them on, me and my mom both decided they werent stretchy and mentioned that. The associate helping us out had no issue with this comment, but upon this remark the associate next to her started smirking, went out to another sales associate, and began loudly making fun of us to the other associate. I made eye contact with her, and upon this her and the other associate walked away laughing. Deeply hurt and confused by this hostility, I asked another associate if it would be possible to file a complaint somehow, as I felt that the associates behavior was uncalled for and hurtful. Instead of apologizing for the experience, he immediately said that he didnt hear anything, in an immediate attempt to deflect blame from himself. I understand retail workers dont have to like all their customers, but I walked away humiliated from the experience, and Im shocked that is how employees would treat any customer, let alone someone spending over $200+. Ive never had such an awful customer service experience.
Jun 20th, 2023