Vincent Tarry Studios

May 23rd, 2016

Mr. Tarry's iclicksmiles school portraits of my two girls were horrible. On the first take, they did not capture one smile. I had four pictures to "choose" from. My other daughter had 11. Not sure why the # was that drastic to pick from. I get it, it is digital pics, so they posted the "best ones" which were not very good. The retake, they were able to get some nice pictures of her. My other daughter also did retakes. Great smile this time, but the photographer did not notice that her glasses were on crooked. When I called to make my comment know I was rebuffed by the customer service rep. Melissa. She had the nerve to tell me that the glasses were not crooked. Hmmm.. Not sure what she was looking at. She then told me that I did not have to buy their pictures. Well, those pictures will be going into the yearbook, and I don't have a choice. Customer service was beyond poor and lacked professionalism. I called back to leave a message for the owner, waiting to hear back. Will amend my post if needed, either way, but at the moment I would NEVER go back to these people.
Mar 25th, 2016