Oral & Facial Specialists: Alan Esla, MD

Mar 18th, 2024

The doctor is fine, but his staff and the office management are a joke. I have been waiting for over 7 months without any calls and zero return calls from me calling to ask if they got the approval from my insurance company. No one will call back and when I ask to speak with the office manager I get her voicemail to which she will never respond. I have paid for the x-rays which are now over 7 months old for an implant and extraction. I have called at least 5 times to request an update on when I can get the procedure done. They were trying to schedule me without the second insurance approval and charge me out of pocket when I was double insured. I told them no get the approval from both before you scheduled me and now I have been waiting for 7 months with no contact.
Jan 23rd, 2024

Very nice office personnel and Doctor is very knowledgeable and goes over and beyond for his patients, really love old school approach one who calls after traumatic, for me, procedure to check on his patient.
Dec 30th, 2023

Dec 18th, 2023

Dr. Esla did a great job with my daughter both times that she needed oral surgery and his nursing staff is very nice. We did have a snafu with the insurance coverage that caused the original out of pocket to be off by over $700. I encourage people to check your insurance coverage yourself and even ask the billing staff to run a preapproval, to avoid the unwelcome surprise of a much larger bill. Thankfully, Dr. Esla's billing department was willing to work with me on an acceptable compromise.
Jun 9th, 2023