Kern Dermatology Medical Group

Stephanie Canto _{on Google}

Sep 25th, 2019

Thinking about booking an appointment with Kern Dermatology (Dr. Macduff)? Read thisIn October 2018 I was a first time cash patient at this facility. I was informed the charge for new patients was $125.00. Dr. Macduff looked at a spot on my upper shoulders and treated 3 spots on my right cheek. I excused myself to use the ladies room. While in there I looked at my face and noticed that the doctor had only treated of one of the spots on my cheek. When I politely inquired about this they stated it was necessary to partially treat and that I would need to return for a second visit to complete the treatment. (please note: I have had this same exact treatment elsewhere in the past by a different doctor and knew this to not be true.) I was informed that the second visit would be $65.00 to complete my treatment. None the less I returned for the second visit. Upon the completion of my second visit I walked to the receptionist desk to pay. I was then informed the charge for that day would be $145.00. I immediately said Are you kidding me? I informed the receptionist I was quoted $65.00. The receptionist replied, yes, I see here in the notes where Karen stated todays charge would be $65.00 however, I need to speak with her first so please leave and we will contact you. About two weeks later I received a Certified Letter in the mail stating they no longer want me as their patient..Patients BewareIf you have insurance or deep pockets so that they can gouge you or are a lamb then by all means go to Dr. Macduff, if notRUN, RUN FAST.

Darlene D. _{on Yelp}

Jul 9th, 2017

The only place I called for an appt that they answered the phone and didn't put me in hold and miraculously set appt as a new patient..

Stephanie C. _{on Yelp}

Jun 27th, 2019

Thinking about booking an appointment with Kern Dermatology (Dr. Macduff)?  Read this...In October 2018 I was a first time cash patient at this facility.  I was informed the charge for new patients was $125.00.  Dr. Macduff looked at a spot on my upper shoulders and treated 3 spots on my right cheek.  I excused myself to use the ladies room.  While in there I looked at my face and noticed that the doctor had only treated  1/2 of one of the spots on my cheek.  When I politely inquired about this they stated it was necessary to partially treat and that I would need to return for a second visit to complete the treatment.  (please note:  I have had this same exact treatment elsewhere in the past by a different doctor and knew this to not be true.)  I was informed that the second visit would be $65.00 to complete my treatment.  None the less I returned for the second visit.  Upon the completion of my second visit I walked to the receptionist desk to pay.  I was then informed the charge for that day would be $145.00.  I immediately said "Are you kidding me"?  I informed the receptionist I was quoted $65.00.  The receptionist replied, "yes, I see here in the notes where Karen stated today's charge would be $65.00 however, I need to speak with her first so please leave and we will contact you.  About two weeks later I received a Certified Letter in the mail stating "they no longer want me as their patient".....Patients Beware...If you have insurance or deep pockets so that they can gouge you or are a lamb then by all means go to Dr. Macduff, if not...RUN, RUN FAST.

Lonnie Ramirez _{on Google}

Feb 7th, 2019

Arrogance at its best! I just read a CERTIFIED LETTER mailed to my friend by Kern Dermatology and I must say, I am dumbfounded! My friend was given a quote on her initial visit to Kern Dermatology for a minor procedure on her face and after returning for the procedure she was handed a bill for more than what she was quoted. After attempting to explain to the receptionist that this was not the amount that was quoted, she was asked to leave. Shortly after the procedure, she received a letter that stated that she was not welcome back and would have to find another Dermatologist for any future procedures. She was not planning on going back to Kern Dermatology after being treated so poorly but she was upset that they failed to admit that they made a mistake and they treated her like she was trying to avoid paying her bill. Apparently, this is common practice for Kern Dermatology as you can see from Gary Stuart's review. These arrogant people would rather lose a customer and risk a bad reputation instead of admitting they made a mistake and making things right for the customer. Their motto should be :KERN DERMATOLOGY, WHERE THE CUSTOMER IS NEVER RIGHT!