T-Mobile

A couple of days ago we talked to Lilly & Kevin about different plans (very friendly and customer-focused) and decided to go with T-Mobile. Today we went in the store and Wayne took care of us. He made sure that everything worked. He answered our questions very patiently, even synced the new {FREE!} phones with our old phones. We kept our phone numbers as well and once we left the store we could immediately use the new phones flawlessly. Amazing service and truly outstanding customer service! Thank you!
Jun 29th, 2023

Hit it just in time. Only 2 people to help customers, one knew everything and the other was in training or slow. It took me 45 min to get my services.
May 22nd, 2023

Rude disrespectful and absolutely disgusted by your employees who sit there and make fun of elderly people with disabilities right Infront of there faces! Absolutely disgusted!
Apr 30th, 2023

Apr 27th, 2023

Signed up for fixed wirelessdidnt work well and I cancelled my account and returned my equipment within the 15 day trial. They were supposed to credited me, but ended up billing me. They said because I closed out my account, they could not credit me. I was just following the service rep instructions Very disappointed with T Mobile, I thought they were better than this. I wanted to add, the T Mobile store employee was very, very good. He knew his product and was helpful while purchasing the service. This poor review is towards T Mobile billing system and process. For example, for the two weeks I had the service, their website would not allow me to create an accountthey said it was an issue with their site, but it wasnt fixed in the two weeks. Their 14 day free return process is not clear with their service employees, I guess additional training is required.
Jun 27th, 2023