Subway

Tonight (December 2021) around 6 pm I called from across town to make a phone order. The woman working asked me to make the order online. I told her I was driving, she explained she was with a customer and to hold on. She took my order for 1 sandwich and was curt, hung up with "I'll have it ready soon, Ma'am, click" ...I drove across town and waited in the car because it was cold out, I saw she was helping a Mother & two kids, and there was two additional male customers in line. All of those people received their sandwiches with great service to my knowledge. Trust me I realize she was swamped with customers and the only person working, I used to make sandwiches and it's not an easy position to be in with a line out the door. While I waited in line, an older man in a suit came in behind me, pacing around looking for the restroom, she stopped making sandwiches to bring him the key to the restroom before he even said anything. I continued to wait, confused. Why him? She begun the man behind me's sandwich before mine- I conveyed I had called ahead with a phone order. She finished making the mans sandwich and left me standing there, still. As he walked out, he said, "Not sure why she skipped you.." Cancelled my order, so demeaning and frustrating to be treated like I was invisible by this woman. I asked her why she made me wait, she then dismissed me "thank you for your business & goodnight!" and answered her cell phone.
Jan 5th, 2022

Nov 9th, 2021

They only had two breads, and were out of other things we wanted. We did get sandwiches that were pretty good, but we are done with Subway.
Sep 1st, 2021

Jul 31st, 2021

Marco as a new employee did awesome. He was a trooper as the shop was very busy at dinner time. Great customer skills.
May 17th, 2021