Pacific Stone Design Center Inc

Pacific Stone Design Center, Anaheim, CA, was contracted to fabricate and install a bathroom countertop using a Cambria Berkeley quartz remnant.  After services were paid for in full, Jesus informed us that there was sun damage to this remnant. They will not return our payment in full,  We have tried to resolve this issue with them and they are unwilling to refund the money paid claiming the contract is still open.  The check was cashed on 12 September 2022 before notifying us of the sun damage to the quartz.   We desire a complete refund of since their remnant being damaged was not our fault.  they are extremely hard to work with. they are not forthcoming and unreasonable. no integrity.
Sep 26th, 2022

zero understanding between what sales is selling and you are getting.  the tradesman are kind and skilled but there is NO PLAN and NO PROCESS and the people scheduling the teams are CLUELESS about what actually needs to be done.  we had a VERY simple countertop replacement from Home Depot and have had 12 weeks of mistakes, 3 days without running water in our kitchen.  they said we needed to have full demo to make countertop template, turns out after 8 weeks of back and forth ZERO demo was required.  Team shows up to install countertop and they hadn't scheduled plumber to disconnect sink and faucet because "that should have been done during initial demo" 3 weeks earlier.  Can you imagine waiting 3 weeks without a working kitchen sink???  After demo I notified them the walls were damaged during demo and would need patching and smoothing out for the tile backsplash.  they refused to patch saying it wasn't part of initial scope.  when i said i would pay for it  they "ordered a change order" to get someone to patch and smooth but that person was never scheduled.  So tile guy showed up and just started laying tile over a bumpy wall.  the company was immediately notified by tile guy and us that the wall has not been properly prepped for tiling.  THEY STILL ARGUED WITH ME saying it wasn't in the initial scope!  They are an awful experience and Home Depot is a fool for recommending them.
Oct 5th, 2022

Do not waste your time and money with these people even if your project is subcontracted through Home Depot. It's been more than 2 months since I started my kitchen counter project with them and I still don't have an installation date and have not seen the stone that they claim to have ordered. Scheduling and communicating with them is extremely difficult. They kept trying to schedule when I specifically told them I had work and would not be home to let the contractors in. They also wanted to charge an additional $500 to disconnect and move my appliances out of the way. When I expressed my surprise that this service wasn't included in the original cost, and wasn't communicated to me from the beginning, Irlanda said "well we can leave the appliances where they are and try to be careful, but no guarantees that we won't damage them". After that statement, it became very clear to me that they are extremely inconsiderate of my time and money. All these things combined lead me to cancel my project with them.
Sep 9th, 2022

I'd say they did a mediocre job. I bought countertops via home depot and Pacific stone was assigned to me. It took about 2 1/2 weeks to get them to measure then about a month to install - much longer than the Home Depot 2 week estimation. The measure went seamless, clean, friendly guy with a laser came in and measured my kitchen. The install was semi disappointing. For a laser measure, there were gaps along the wall 1/2' in some places and the seam along the bottom where they trimmed the cabinets was very sloppy. The install guys were very nice and worked very clean and frankly explained that the backsplash would cover the gaps..... I'm not putting 1/2" thick tiles though... All in all my countertop experience I'd say was crappy. The counters were expensive, took almost 2 months for the process to complete, the stone wasn't what home depot showed me but instead it was the backsplash that was in the picture, not the countertops, the cuts from the shop were sloppy and the person on the phone was an idiot. When i called after six weeks, Irlanda kept saying "no problem - it's no problem". I received an email saying that my product was delivered to the factory and then three weeks later she lied to me to shut me up and said "we are having shipping issues - no problem". Had I known, I wouldn't have gone with Home Depot or Pacific Stone Construction
May 25th, 2022

Mar 19th, 2022