VCA Yorba Regional Animal Hospital

Excellent care for my dog, staff is helpful and caring, doctors are knowledgeable and professional
Sep 14th, 2021

I began bringing my adopted 1 1/2 year old German Shepherd Dog to Dr. Steven Dunbar when he had his business at the shopping center in Yorba Linda. He was recommended by a very close friend of mine. I was complaining about how hard it was to find a good caring vet in this area. I had previously taken her to numerous vets in the area for her necessary shots and exams as a young dog but felt rushed and not a very caring atmosphere. I felt so relived having Dr. Dunbar as her vet. I felt I finally found a caring Veterinarian for my precious dog who had already been through so much in her short life. I was elated and confident with his training and caring ways for her. The staff were wonderful and caring as well. No stress going into the office for appointments they were scheduled with the appropriate time in between so never a long wait time. Then Dr. Dunbar moved into his new office Yorba Regional Animal Hospital. Every time I took my dog there I had paperwork shoved into my face and demanding that I fill it out before anyone would see her. I mean even if it was an emergency there was no way these girls at the desk were going to let you see anyone until that paperwork was filled out and your payment was verified. Wait time was usually long and I believe from overbooking. It was the most stressful office I have ever been to and unfortunately the closest for an emergency! Even though we had been coming there for a few years it was if we had never been there ever and they had a file on her! When he first moved there we made appointments specifically for him maybe 3 or 4 times but because he was always booked and was only available for certain days and times made it very difficult. So every time we came in we saw someone different because asking for that vet a year later, some were no longer there or the wait time was a week or more. Anyway, the feel of Dr. Dunbars practice was gone. It was cold and not a personal feeling at all. It’s like a machine nothing personal, rarely the same vet and if it was they never made you feel like you were anyone different than the one who had never been there before. Gone were those days of seeing a young boy or girl with a sick tortoise or lizard in the waiting room. Times had definitely changed and not for the good! Several years later I had to bring my dog in because she was elderly and was dying, I never wanted to bring her here but I had no other choice. It was the most heart wrenching choice and experience I have ever experienced and definitely the coldest due to the attending personnel. Papers shoved into my face as I was trying to explain that my beloved Shepherd was in the back of my SUV dying and I needed help to get her in there and put her down! But Oh No, VERIFIED PAYMENT FIRST, then help with my dog! Good luck for you that choose to have your precious pet seen here. I truly hope and pray it is a much better experience than ours!
Aug 18th, 2021

Been waiting two hours and they can’t even check my cat in this is stupid.
Aug 7th, 2021

I’ve been going to Yorba Regional since it opened and my pets have always been treated professionally and lovingly. I wouldn’t go anywhere else. Highly recommend.
Aug 6th, 2021

Always friendly and very helpful and knowledgeable staff. Very happy with the care they give my Berner
Jul 31st, 2021