Cracker Barrel Old Country Store

Apr 9th, 2024

We placed a to go order and it was wrong. The server had no knowledge of the menu and openly admitted that he did not know the menu when my husband tried to order and he had to point out on the menu what he was ordering. Once my husband placed the order with the server then the server read the order back and it was correct. However, when it got rang in he rang it in all wrong. He did not even ask my husband's name to put the order under. We paid for items we did not get and some of our food was missing. Once my husband got back to Children's Hospital with our order that is when we realized we were missing food and the food was messed up. We called to let the manager know and he caught an attitude with my husband and said "What do you want me to do about it?"... what a great manager that is. He told my husband what he ordered was wrong and no longer served that way that the menu has been updated. If the menu has been updated then why was my husband given a menu with outdated information and expected to know it was outdated. Also why did the server not inform my husband after he was ringing in the order that it would no let him order it that way if that is true. But we went back and looked up the most recent menu online and it is exactly how the one in the restaurant looked that my husband was told is outdated. As a former server and Cracker Barrel employee this is unacceptable. I worked there 4 years ago at the Alma location and we were required to know the menu from front cover to back cover, we read back the orders, and if we were unable to give the guest what they ordered, the way they ordered, we informed them and gave them a few different options. My husband was polite on the phone when the manager got irritated right away. I do not know how you expect to run a functioning business when you have servers with no knowledge of what is offered there and a manager who does not hold their employees or themselves responsible for not knowing the menu, not having proper communication, and automatically blaming it on the customer.
Apr 9th, 2024

Apr 8th, 2024

Always great
Apr 7th, 2024

I only seen the waitress three times when she took my drink order and when she brought me my soda and took my my order somebody else brought me my food which was country fried steak which tasted terrible and that so called gravey and the mashed potatoes the macaroni was OK then I waited for ever for my check I finally seen her and asked for it. I will never be back
Apr 6th, 2024