Sears Hometown Store

Jean Alm _{on Google}

Sep 3rd, 2022

Great service

Lori Whittemore _{on Google}

Apr 27th, 2022

I want to thank the salesman for my wonderful replacement vacuum! My Kenmore canister had a faulty power head after 6 months of use. I expected to have to buy a new power head and instead walked out with a new vacuum! Great service and warranty. Such a pleasure to shop my home town Sears store.

Margie M. _{on Yelp}

Aug 2nd, 2022

I ordered 4 appliances from Sears in Russellville, AR. Initially I was told that my refrigerator would take longer to arrive. The date was quoted as July 20. That didn't happen. Next was the 28th. My microwave, my dishwasher, and range arrived on the 28th. The store manager has been totally demeaning,unhelpful,  and uncooperative. The range is 27 1/2" deep. I was told to do the measuring, so I did. I went home with a sales circular. I carefully measured the heights, width and depth. I wrote on the circular and even drew arrows to indicate directionality. On the range I put 23 1/2" for the depth. There were few appliances on the floor to see what I was getting.( I even had to start paying for these appliances before I had them.) When the three appliances arrived, the range stuck out 4 inches beyond the counter. Thus, I couldn't open the dishwasher far enough to pull out the bottom shelf. This problem caused the very wonderful young men who make deliveries and do installations for Sears to not entirely complete the stove or dishwasher installations! I hired a counter top company to cut 2 3/4 inches out of my granite so that the range could be pushed back as far as the cabinet would allow.  That cost me 250$.When I called the manager, he told me his installers could not come back unless I paid another $150 for having to come back. According to him, the  mistake on ordering the wrong size range was not his, "after all I, " he said, "ordered it." I am a single woman. I cannot install the stove nor move it into the hole nor install the L- shaped bracket that says it must be installed. With regard to the dishwasher, it's not fastened to the cabinet at the top. The manager told me the men couldn't drill into the granite. I told him I certainly hoped they wouldn't. There is wood under the granite though.  i have pictures!I still have no refrigerator nor an estimated arrival date.