THAT Print Shop

The two women running this place are completely ridiculous. They strung me along for 3 months telling me they would complete my labels and never did. Same with a small 8x11" sign I asked them to do. I would tell Lynette what I needed done and she would say, "I'll get with Gracie and see if we can get it done for you today." And then crickets. I'd call back in a week or so and EVERY TIME she'd say, "Hi Michelle, where have you been??" [In a really obvious phony voice.] Wellll, clearly you said you would call me back, that's where I've been, you fool.] Her only strategy is to blame-shift. And then I'd ask what they accomplished in that time and she'd say they were still trying to figure something out in their program and that she would get right back with me and then crickets again. I told her how important this was for my business and that I have orders coming in and I need labels for my products. Do you think she cared? Correct, that'd be a no. Her art designer Gracie isn't any different. I tried to speak with her directly to find out what the issue was, since she said from the beginning the files of my labels were fine.. and she suddenly tells me she's not able to print what I sent her.. after months of waiting.. and when I try to communicate with her to try and find out what she issue is and troubleshoot (even though I should have stopped trying to do business with them much prior to this) she quickly got very snarky with me and blamed me too!!! Instead of trying to solve the problem she said the owner told her to say "we can't do business with you". Unreal! So that's how you treat a customer when you can't accomplish the task? These women are incompetent, rude, first-class idiots, plain and simple. Oh, and when I asked for a refund on the design fee, since nothing got done, and a dark sign they were supposed to have fixed, I was ignored, as expected. So they're thieves, to boot. I've since taken my business elsewhere and wish I had done so long ago. Please do yourself a favor and deal with one of the other neighboring print shops who will do better work, more timely, and with a friendly demeanor. Plus, they were charging TWICE as much as the other print shops for poor quality labels!! I got a sample of one and the ink rubbed off...now I don't have that problem and I'm SO glad I found the shop I'm going to now. Even their website blurb is a total farce, they don't care about quality AT ALL. Lynette even said to me, and I quote, "As long as the information is on there that's all that matters." Crazy. I fully expect some sort of nonsense defense as a response to my review, especially since I warned them I would be posting this. Whatever it is, I recommend don't pay it any mind because they are proven liars and thieves.
Oct 18th, 2023

Great people, fast friendly service, great price! Highly recommend!!
May 14th, 2021

May 31st, 2020

In our fast moving office we really value and depend on the service we have received from That Print Shop. From paper delivery, printing, to copier repair, we always receive the best service.
Jan 26th, 2019

Friendly folks... EXCELLENT service!
Jul 23rd, 2017