Akels Carpet One Floor & Home

Harvey Hargrove _{on Google}

Jan 27th, 2024

Beloved wanted new carpet, found what she wanted at a price I was willing to pay. (Insert Happy Face here.)

Kelly Wewers _{on Google}

Nov 14th, 2023

I had a great buying experience with Akels! My salesperson Steve was great to work with and the installers did a great job as well. I got a great deal AND great service. Highly recommend!

Mark Glover _{on Google}

Oct 26th, 2023

We are super pleased and happy with our experience at Akels Carpet One!! They did exactly what they said in a timely,friendly, helpful manner! We needed flooring like yesterday with install,and they were spot on!!! We will use and recommend them to everyone! The best we have found!!!!

Fred Rosenberger _{on Google}

Oct 9th, 2023

Nice job, looks great.

Bink Denise _{on Google}

Aug 30th, 2023

I did not enjoy working with Erica. She definitely took advantage of our construction build. I gave her my budget and she went over that by $6,000. She went as far as charging me higher tax because of the area I was building in. I didnt think nothing of it until we had to pick up our own materials in Little Rock. Normally when a business charges you tax according to your zip code, its because they are delivering items to you. But that wasnt the case.
We also got a quote from her for installation and from 2 others. She went over that by $25,000. We ended up going with someone else.
Our materials were at 3 different locations, Erica only disclosed 1 location. Our installers put the wrong tile in one of the bathrooms because they thought they had all the tile. I text Erica, because she told me all the tile was in, thats when she told me about the other 2 locations. After install we had 30 boxes of tile left over. I texted Erica and asked why she ordered an excessive amount of tile? She said they always order 10 percent more on top of what is needed. I told her this is way more than 10 percent and I would need a refund. Ordering extra material on top of my budget should have been discussed from the start. If I needed more material after install I could have placed another order. I was not able to get the shower floors I originally wanted because she blew my budget on the 10 percent.
We then took all 30 boxes back to the warehouse for a refund. Weeks later WE CONTACTED her asking about our refund she said they only refunded 11 boxes. We called the warehouse to pick up our materials and the guy told us Erica told him to toss it. What kind of business owner throw away customers materials without telling them? She didnt ask us if we still want it, or to pick it up asap, she simply told the warehouse guy to throw it away. She told us she would refund what was thrown away. The price she gave us seemed low for 30 boxes of tile, she then said she only returned 9 more boxes. A good business owner would have done the right thing and refund us for all of what she threw away.
Lastly, we needed 30 linear feet of carpet. Im not sure if Erica didnt cut enough carpet, or didnt measure correctly but she told us it would be $1400. We told her we will get our carpet from somewhere else. We ended up getting 30 linear feet for $460 including Little Rock tax. She was charging us triple the price as if she didnt take enough money from us already. I feel horrible that I spent thousands of dollars with her business, she sent us with the cheapest carpet padding ever, the guy at her other store was going to upgrade the padding since we were buying so much carpet. I should have gave him the sale. She ordered so much carpet for my master closet I was able to take the left over carpet and stack it on top of the installed carpet. What a waste, please dont support this business.