McGrew Service Company

Ive had a whole house Generator, 20KW, Kohler, since 2013. Ive had several companies service my generator over the years. Most of them did an oil change, annually. I ran into a problem with my Generator that needed more than an oil change. I Googled a search to try to find some help. Thats how I found McGrew Service Company. I spoke with the lady, that answered my call, and she said she would have someone to call me. Thats when I first spoke with Brett. I could tell that he was different than most I had called. He took the time with me on the call explaining what needed to be done. He offered some things I could try myself. Never had anyone offer that to me. However Im not comfortable dealing with electrical things, even though I probably could have tried it. I thought I needed an entire new control panel, as the LED display wasnt working, as most had suggested. Because of that, I figured from our conversation, I could trust him to help me, and not just gouge me unnecessarily. The control panel cost around $1500. I scheduled an appointment with them. He came over a couple of days later. He helped me a lot. Come to find out all that was needed was to unplug the control panel, and plug it back in. Sort of what I do with my box on my Comcast TV box. He checked everything else out while he was here. I had just had my oil changed. He said everything looked good. He did inform me that if a generator runs 24 hours, the oil needs to be changed. Also to replace the air filter when replacing the battery, as my generator isnt around a dusty environment. He has a vast knowledge of Generators, and the information he went over with me, was refreshing to know. I recommend Brett and his company to take care of Whole house generators, as hes the best Ive dealt with 10 years of owning one. Im so glad I found this company, even though they are based in Hot Springs, they have several customers in the Little Rock area they take care of. Ron Harrington
Oct 10th, 2023

Quickly diagnosed problem and fixed it in a prompt manner charge was reasonable. Service: Electrical outlet & switch installation
Jul 25th, 2023

Owner is also a member of the Arkansas House of Representatives and recently voted for SB 81, a law making it easier to ban books from public libraries. Will never do business here.
May 24th, 2023

May 4th, 2023

Jan 4th, 2023