Southwest Arkansas Water System

Kassandra Harrison _{on ChamberofCommerce.com}

Nov 25th, 2022

The office is never open during office hours to pay our water bill...
Phone is never answered to address questions or to pay by phone.
Site says bills can be paid online by using doxy...
yet when doxy is used to pay bill ( even early ) water service is interrupted/shut off because of "late" or non payment.. and once you can reach someone DAYS LATER.. they refuse to reconnect service until reconnection fee is payed..WHEN IT IS NOT THE ERROR OF CUSTOMER.
Employee ANGELA is never actually at work it seems.

MUST BE NICE TO BE PAID FOR A JOB NOT DONE..
AND WHAT A SHAME IT IS THAT CUSTOMERS SUFFER FOR IT, AND REVENUES AND TAX DOLLARS PAY SALARY FOR A PHANTOM EMPLOYEE

Kathy Stokes _{on Google}

Jun 16th, 2021

I have to give it bad review due to twenty yrs of their water line constantly leaking. It was finally sleeved with pvc pipe and yet still line leaking. It’s due to the high “pressure” in the line as it’s on a dead end with no one using water in the 2houses past me where the line ends

Wayne Reeder _{on Google}

Jul 15th, 2020

My Dad had passed away recently and Angela was very helpful changing my Dads account over to me and also helped me set up auto-pay as I don’t live near there. She also was very informative about adding a meter across the street from another property we have

Jim Shepard _{on Google}

Dec 26th, 2018

Very disappointing company Trying to bill for water installation is not complete water is not available Agreement clearly States Billing to begin after water is made available