Baymont Inn and Suites Fayetteville

Dear Jimmy, we are genuinely sorry to hear you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their poor customer service. We intend to take this episode very seriously, communicate with our team, and train them accordingly to respond better to guests' requirements. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. We hope to take all measures required to rectify the situation soon enough, so kindly give us time to sort this out peacefully. Best Regards, Baymont Inn & SuitesCustomer Care Team

Dear Juton, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Baymont Inn & Suites guest experience on your next visit to Fayetteville.Best Regards, Baymont Inn & SuitesCustomer Care Team

Dear Sunil, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Baymont Inn & Suites guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Baymont Inn & SuitesCustomer Care Team

Dear Isabel, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Baymont guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Baymont Inn & SuitesCustomer Care Team

Dear Guest, we are truly sorry to hear about the numerous disappointments you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience caused by the issues you mentioned. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Your feedback regarding the behavior of our staff, the inconvenience of card reactivation, undisclosed deposit charges, inconsistent enforcement of policies, room conditions, breakfast offerings, and check-out experience has been shared with our management team for immediate investigation and improvement. Rest assured, we take your concerns seriously, and we are committed to addressing them promptly to ensure a more positive experience for our guests. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance for redemption. We'll be sure to make up for your troubles next time and give you a rewarding experience at our hotel.Best Regards, Baymont Inn & SuitesCustomer Care Team