Imperial Pools & Design

Oct 29th, 2021

The craftsmanship of some of the materials was well done. However, the safety rail was not installed properly, the heater was not wired in properly and I had to have a factory technician come out to fix it because Imperial refused to come. The deck, which had been resurfaced 6 months prior, was damaged and covered in concrete and mortar debris.
Oct 21st, 2021

Update 10.22.21 Both ROC Licenses have been REVOKED!! BUYER BEWARE! DO NOT use this pool company! Read all of the reviews… you will see a common theme. Work gets done to a certain point, handing them the 2nd to last check, and then nothing for MONTHS…. If ever! We signed 11.30.20. Melanie & Patrick will tell you it is COVID and material shortages due to being non-essential, which may be true for reputable companies, but for Imperial it is more of an issue with paying vendors and sub-contractors, or actually NOT paying them and they have an extremely limited number of resources. Subsequently, many people in the pool industry have told us how they will NOT work with Patrick. We read the reviews before hand and my husband being in construction said, “it might be bad but it can’t be that bad. I deal with sub-contractors and I will stay on top of them.” Well, it is worse than bad, it is the most horrific experience we’ve ever had to deal with. It is no exaggeration when I say that I WISH we had gone with ANYONE but Imperial. If you are shopping around and hear long project completion timelines, don’t let that deter you. Imperial will tell you what you want to hear and then have ridiculous excuse after excuse for why your pool, I’m sorry, the hole in your backyard sits with nothing being done. If you are shopping around and hear that things you want for your pool and yard are upgrades with other companies but standard features with Imperial… don’t fall for it. Pay the extra money for a company that is reputable and will do the work properly. In the end, you won’t see those things from Imperial anyway. To quote Patrick on the completion of our pool, “honestly brother your done when it’s done.” Not something you want to hear from someone you are paying thousands of dollars to. Also, as other reviews have stated, the work that they do is done poorly and we are finding out the same. They are poorly managed both financially and ethically. It is criminal that Patrick, Imperial Pools & whatever company he changes to in the future can pull this scam over and over again… don’t be fooled! Services: Roadworks, Design
Oct 21st, 2021

Oct 19th, 2021

This contractor has lost all of their licenses per the Arizona ROC on 10/19/21.
Oct 18th, 2021