Brake Masters Corporate Offices

They treat you like a $sign and not a person.
Apr 7th, 2022

Hello I got my brakes changed at this store which I always go to them and I have gave them my business for sometime. My brakes were changed in December and my incident happen January 24th. It took them 4 hours to change my brakes.... Which is not normal at all.. I asked the manager if there was a problem because I seen a young lady working on my truck but she kept stopping and going and asking questions and getting other people's help or advice .. so needless to say 4 hours later I was told my truck was ready.. as soon as I left I could hear a noise that I have never heard before when I would brake... I was told it was probably just a loose brake clip and nothing to worry about. Also told sometimes the aftermarket brake pads don't fit perfect like the Ford stock brake pads. On January 24th I'm driving down the freeway and my brakes snap. I could not stop the vehicle and I was going 75 miles an hour... This put my life in danger and I also put other people's lives in danger. I had to take an exit and do my best to coast to a stop in a neighborhood I had to run through a red light and honk my horn. I paid $340 dollars for the truck to get towed to the garage where I could have it looked at. I was told by the mechanic there that both of my calipers where broken and brake masters reinstalled them this way and sent me on my way out of the shop. It cost me $580 to get the truck fixed. This is unacceptable. I have given you guys my business for sometime now with multiple vehicles. I will never come to you again.
Mar 18th, 2022

The New Manager Esaias at the Tucson location on Houghton and Old Vail Rd. is in considerate, unhelpful, and an all around is extremely poor at customer service. He was rude to my wife on one occasion and then rude to me on a separate occasion. I have been taking my 4 vehicles here for the past several years. I will not go back as long as he is the face of this store front. Today, I dropped my truck at 7:45am, was told it would be ready by 12:00pm, when I called at 1:30pm he called me a liar and said if I did not like it to pick up my vehicle unserviced. I urge everyone to reconsider using this location as nobody needs to pay for this level of disrespect! Thx, Dan R.
Jan 21st, 2022

Dec 13th, 2021

My daughter went to the Brake Masters shop #210 off of Eastern in Las Vegas and had a week long issue with her car. They charged her for service that didn't fix the car, $1,000.00 worth! then they said..."we did all we could", and dismissed her with no suggestions or concern. She paid $1,000.00 for guess work! then refused to pay back when the dealership discovered the problem, which had nothing to do with what they "so called fixed" Law suit is in the near future! No stars would be best.
Dec 6th, 2021