Larry H. Miller Alfa Romeo Tucson

Did not have the typical, pressured, difficult experience. Very happy with our purchase and the overall experience!
Jul 22nd, 2020

Good people fast service normally
Jul 21st, 2020

Jun 23rd, 2020

Nice people there
May 15th, 2020

The service center’s customer service is terrible , they’ll be your best friend when you’re looking to buy a vehicle but once you buy a car and you’re trying to schedule maintance they won’t prioritize you at all . I’m in California right now and left my car back home in Arizona , I asked my brother to take the vehicle for me and after he had to reschedule the appointment to a later time , he got there and he was treated horribly . The service rep was rude , told him he had to reschedule because his appointment was at 11. The service rep didn’t pay attention to detail and failed to notice it had been rescheduled to 2pm and was in fact on their schedule . The service rep also lied and said he was the manager to my mom after she called and was trying to fix the situation . I called and figured out it wasn’t in fact the manager that she spoke to. They NEVER apologized for their inconvenience and took me forever to get a hold of the actual manager . An employee named Jason called at a later time to schedule the maintenance and was rude and cut me off when I tried to bring up the situation that happened earlier and speak to the manager again. I challenge management to find their recorded phone calls from this date and deal with their customer service issues . No more business will be brought here again.
Feb 19th, 2021