Tropical Smoothie Cafe

Over priced but delicious. Great for a light lunch or to beat a hangover.
Apr 17th, 2022

I forgot what smoothie I had but it was exactly what I was looking for. The consistency and flavor was on point. The person that helped me pick was a younger cat that knew the menu well and was very polite.
Apr 9th, 2022

Im giving this location one star purely because their customer service is one of the worst I have ever experienced and on multiple occasions at this particular location. In my most recent visit, I ordered a bottle of water, a regular smoothie and a kids smoothie. The cashier asked if I wanted the adult version of the kids smoothie I ordered. I said no, and reiterated I wanted the kids version because the adult equivalent has ingredients the child would not enjoy. I was charged for the adult version, but the cashier was out of receipt paper. So I could not get a receipt for this transaction. Since I didnt have a receipt I could not prove the overcharge. So, I left it alone. When the smoothies were done, the employee distributing (employee A) gave me two full size smoothies and called out the regular version of the smoothie, not the kids version. I asked for confirmation of the smoothies contents, and she blew me off and asked another employee to deal with me. The next employee (employee B) came and asked what was going on. I said I just wanted to confirm the contents of the smoothie so I know Im walking out with the correct items. Their response was its right, I know it is. I made it. There was so much attitude attached to it, unnecessarily because at this point Im being extremely cordial. I said okay and waited for my bottle of water. I waited for a couple of minutes and gestured to 2 employees for assistance. They both looked at me then turned away. Employee A then says to Employee B are you remaking the smoothie for her? Employee B responds No, Im not remaking anything. It was made right. Employee A then says then why is she just standing there staring at us? Like what the f**k? Employee B laughs, but neither asked if I needed anything. So, I said excuse me, Im just waiting for a bottle of water. Employee B says Well, did you pay for a bottle of water? I said I did and if they were the one that made the smoothies, they saw my order included a bottle of water. Their response was to put their hand up in my face and say Okay, relax. Ill go get it. Then they called me a b*tch as they walked to the back to retrieve the water. It was the most unprofessional interaction Ive had here, though it is not the first. The employees in the back preparing food had on no masks, hairnets, or gloves, and were not washing their hands between order prep, on top of the poor customer service. It seems like they are always inconvenienced when asked for help or asked to do their job. Theyre always short on some sort of supplies; one visit they were out of straws, once it was regular cups so they were charging for full sized smoothies but only providing a child sized cup, and this time they were out of receipt paper. Theres no real leadership as everyone is extremely young and inexperienced that works there, and they seem to make up their own rules. Sometimes they take cash, sometimes they dont. Sometimes they open on time, sometimes they dont. Once I went over an hour before closing and the employees closed the door on me claiming they didnt do enough business in the last hour to justify staying open until close. Its a mess and even though this is the only location Ive ever had a negative experience in, I wont be returning to any tropical smoothies after this.
Apr 9th, 2022

(Translated by Google) lobby is clean. someone is wear mask and someone is not. Like the food and drink here, fresh and taste good. They could do tap pay and also could order online and pick up. Lobby is clean, the restroom is so so. Not recommend take a break at the lobby, noisy from the shake machine. Staff is really friendly and know what they are making. They have some chairs outside. Not bad to have such cool drink at summer. The lobby is clean. Some wear masks, some don't. Love the food and drinks here, very fresh. They can pay with tap or order online. The lobby is clean and the restrooms are average. It is not recommended to rest in the lobby, the machine is very noisy. The staff are friendly and know what they are doing. They have some chairs outside. It's so refreshing to drink such a cool drink in summer! (Original) lobby is clean. someone is wear mask and someone is not. Like the food and drink here, fresh and taste good. They could do tap pay and also could order online and pick up. Lobby is clean, the restroom is so so. Not recommend take a break at the lobby, noisy from the shake machine. Staff is really friendly and know what they are making. They have some chairs outside. Not bad to have such cool drink at summer. , tap !
Apr 5th, 2022

I usually go to the other location and their smoothies are way better. I thought maybe I had Covid because this was completely tasteless. Like water. Also I hate the new straws
Mar 24th, 2022