MUFG Union Bank, N. A.

After five months of working with three loan officers on a simple refinance, I was presented with closing documents that reflected a higher rate than agreed on. The mortgage staff did not even bother to make a phone call apologizing for the error and offering to fix it. (in the meantime, I missed out on low rates with other companies). Instead I was the recipient of a curt and rude email saying, "all we have to do is draw up the docs again.". The management was just as disappointing. I do not recommend Union Bank's mortgage department at all. Additionally, they ran 8 credit inquires, several of which were done within a 2-3 day period. The effects of their incompetence will stay on my credit report for 2 years. Their lack of experience, poor customer service, and non-existent communication led to very disgruntled former customer.
Mar 25th, 2021

There is no ATM onsite!
Oct 6th, 2020

Apr 25th, 2020

IF CARRIE GARZA IS AT THIS LOCATION, I PROMISE YOU, YOU WILL BE WASTING YOUR VALUABLE TIME, AS WELL AS THE AIR IN YOUR LUNGS. HORRIBLE ATTITUDE.
Dec 25th, 2019

Professional staffing great place to bank
Aug 28th, 2019